Kona Reef Az - Phoenix — Attraction in Phoenix

This store is quite clearly focused on saltwater fish. The tanks are something to look at, with gorgeous coral and unusual fish and invertebrates. That said, please read the other 1-2 star reviews here for the bigger picture, especially if you have a freshwater aquarium. Since the Phx. location is in my neighborhood I've visited frequently, and sadly I've experienced all of the problems reported previously. The freshwater section seems like an afterthought. It has a very small and disappointing selection, and only one (former) employee seemed to know anything about these fish. (I waited for at least 15 minutes for her to assist me; the other employees told me she alone could take care of me, as she was the only one who knew about the freshwater fish.) I've popped in several times since then, hoping against hope that more interesting breeds would show up, but the customer service dropped from poor to nonexistent. Each of the four times I walked in, no employee approached me or even acknowledged I was there, despite hanging around the store for 10 minutes or so and there being no more than one-two other customers in the store (it's a very small place, so it's not like they couldn't see me). I did buy several fish last year from the "freshwater specialist", but she wouldn't sell me my first choice, a few of the harlequin rasporas in the "display tank," because she insisted the manager would "kill her" if she took any fish from there (?!!). So I guess the appearance of the display tanks is more important than making a profit, or having a happy customer? I did settle for some other fish, but four of the five tiger barbs died within three weeks, as did the pair of clown loaches. I also suspect my current trumpet snail infestation started there, as their tanks are all full of them.... Kona Reef is a world apart from Aquarium Arts in Mesa and Tropical Treasures in Glendale, where the staffs are enthusiastic about fish and extremely helpful, the freshwater fish selections are so much larger and more impressive, and their...

I just drove 30 minutes to get to this place I was going to buy three shrimp one catfish and two of these shiny blue Neon Tetras. It took me about 20 minutes to make all my choices. The tanks largely do not have any signs or prices. I flagged down one of the youngsters that is running the store he tells me nope I cannot have the Neon Tetras because it's a show tank. I asked for the manager another youngster appears tells me that in fact I cannot have those two Neon Tetras because if he tries to catch them it will destroy his show tank. I asked him to please just give it a try he gets a large net much too big for the job and quickly splashes it into the water of course scaring all the fish. Then he says see I can't catch it. I asked him to let me try and he refuses. I asked him to try again this time slowly and gently but he refuses. He lets me walk out of the store losing the sale. and I was planning to buy a large fish tank in the future there's just no telling how much money this business just lost because of these clueless youngsters. At the very least you guys should put a sign on the tank that says "show tank - not for sale" or better yet learn some customer service. Those were not rare fish and the guy even said he was getting more next week why are you letting a customer get upset over nothing. Luckily you're not the only aquarium...

A $40 dollar Lyft ride was SO worth it to see their AMAZING gallery of coral and properly displayed prices and easy to navigate(albeit numerous selection) store. I got the exact things I needed and more. SUCH beautiful coral for the best prices. AND to top it off they actually use full strength copper to quarantine the fish right in front of you. I tested using Hannah checker at 2.5. which you if you know that is the end all know its all dead and gone level. but not into toxic territory. That impressed me the most. Now you will have to manage the things copper doesnt assure and that is brook and uronema. They atleast make sure ICH and velvet are taken care of and that is the hardest part. API general cure or metroplex will do that. and you can even do that in display by binding to food with focus.

Now i would like to see more medications besides copper there in stock. As well as Hannah products and reagents. Hannah apparently doesnt allow geographically a dealer more than one per area/state. They have such quality freshwater fish. I do not know what disease treatment they do for them. Sure its not copper because of the plants in the system. Anyways just a few things. OH the biggest fish I have ever seen in ANY store is there. Gotta see it. Overall the availability of coral and fish is insane in these times....