OM Indian Bistro Restaurant — Restaurant in Phoenix

Area was clean. Naan was good. Palak paneer was more paneer than palak. First thing - why do they have us take back numbered stands when they make us go get the food ourselves? Very disconcerting. But my main point - BIGGEST TURNOFF was the CUSTOMER SERVICE. The Latina cashier was very polite and helpful. However, the two Indian men (individual at the cash register and the second one was I think the pastry chef) were extremely unhelpful when I wanted to take a brochure/flier for the cake prices. I have an order for a cake that needs to feed 150-200 people, and when I first asked if I could take the worn brochure/posted paper near their front desk, I was told to wait for the pastry chef, who came and said very curtly, "no just take a picture", and left. So I was slightly taken back and how uncaring he seemed to be. I tried taking a picture with my phone but my camera lens had cracked (I noticed this when I had gotten back to my table). After the meal, I decided I would try and ask the other male who worked near the register if I could take the brochure (since my phone could not capture it and I was the only one in my party with a decent quality camera in my phone). He said "sorry no we can't we only have that copy". I pointed toward his counter top to which was taped another worn copy of this cake order sheet, and said "you have that one, can't you just make a copy", and he said "no I don't know where the originals are, you can't take that one though" (making no sense) and kept say "no" even when I suggested for him to just print out another copy. Still, "no, no, no" escaped his mouth as if he had no clue about modern printing technology. He even pushed a small notepad and pen and said "you can write it down if you want", as if I could cram all of that on there. (didn't even offer to do it himself). It was more like both didn't care enough, and were just RUDE. I was looking forward to potentially submitting a cake order here after I saw the various displayed cakes, but I think I'll definitely take my order to Whole Foods now because at least they care enough about their potential customers to provide bare minimum cake order sheets and have the sense to be courteous and helpful throughout...

I had the unfortunate experience of dining at this restaurant one evening, and it was truly disappointing from start to finish. The evening started with high hopes, but they were quickly dashed by the series of issues we encountered.

We decided to try a variety of dishes and started with a paneer pizza. To our dismay, the pizza was utterly tasteless. The paneer was bland, the sauce lacked any seasoning, and the crust was chewy and unappetizing. It felt like the ingredients were just thrown together without any thought or care.

Next, we ordered the veg Manchurian, expecting the usual tangy and savory flavors. Instead, what we received was a sweet dish that tasted like it was made with tomato sauce. It was completely off from what a typical Manchurian should be. The dish was overly sweet, lacked the expected spice, and had an unpleasant, syrupy consistency.

Hoping for at least one decent dish, we tried the vada. Unfortunately, this was another disappointment. The vada was dry, crumbly, and clearly not fresh. It was as if it had been sitting out for hours before being served to us.

When we brought these issues to the attention of the staff, we were met with rudeness and indifference. Instead of acknowledging our concerns or offering to rectify the situation, they brusquely told us that they couldn’t issue any refunds and made it clear that they had no interest in helping us. Their attitude was dismissive and unprofessional, making an already unpleasant experience even worse.

Overall, this was one of the worst dining experiences I’ve ever had. The food was terrible and tasteless, and the service was equally bad, with rude and unhelpful staff. I would strongly advise against dining here. Save your time, money, and taste buds by going...

We had recent visit at Om Bistro and here is quick summary;

Food is definitely worth mentioning .. It was delicious and freshly prepared. Whatever I have ordered, would be worth mentioning. You should visit this place for South Indian as well as special menu item like Indian-Chinese as well as Punjabi. Overall Food spice level is bit on higher side so request you to check if you are going with kids. I would rate Food 4 out 5.

Now let's talk about facility which concerned me. The table was not cleaned properly. A big concern was Air conditioning which was turned-off around 910-0915 PM (official closing time is 10PM). When asked the reason I heard - "AC is on timer".:( I would not have complained if this place would have been in upstate NY place. But in Phoenix Summer weather, when the outside Temp is 100 F at 930 PM and these guys turned-off the AC to save some $$. This is really pathetic. Inside the Washroom, Water was dripping from AC outlet and pouring into a bucket. The entire floor was wet and there was no warning sign 'Wet Floor'. It could have resulted into accident if any elderly person walks into Restroom. The other issue was they put-up "Closed Sign" around 0930 PM on FRIDAY when their closing time for FRI is 10 PM. On Facility side, I would rate 1 out of 5 based on...