Taco Bell — Restaurant in Pittsburg

So I love taco Bell in general! I feel they have a healthier variety of food than other fast food places. But I had two serious incidents at this location specifically with the general manager. Apparently his name is Jeremy. So I came through the drive-thru day before yesterday and ordered 3 soft taco supremes, the cinnabon delights, small fries, a chicken chelupa, and a Baja blast freeze. I clearly and loudly tell them my order and I come up to the window they hand me my bag and close the window. I knock on the window to get my drink and he looks at me with no response as if I'm trying to get a free drink. He doesn't even check up on the TV with our order to see if it was on there and he just missed it until I specifically state that I ordered it nor did he give me any receipt. So I drive off and park to eat and I grab my food out of the back and I realized the chicken chalupa is missing so I have to drive all the way back down to the Taco Bell and get the chicken chalupa. I drive through the drive-thru and he is extremely rude stating that am I sure that he missed the taco and I clearly again state that it wasn't in the bag and he looks at me again like I'm trying to get a free chalupa.. now in my opinion customer service is everythingso the fact that they missed two things originally on the order and didn't offer anything extra as an apology is just really rude in my opinion. Especially with how clear I was in the beginning and I had to drive all the way back for one food item and all that because it's their mistake. Now it's today and I decide to go through the drive-thru again here at Taco Bell because it's close to my house and I enjoy their food. The same general manager is the one to hand me my order and instead of giving me the three soft Taco Supremes like I normally order he gives me 3 crunchy tacos and no soft tacos now again I tell him I clearly stated that I ordered the three soft tacos and we go back and forth for like 5 minutes about this and he tells me that the soft Taco Supremes are more expensive and so he asked for $6 more after I paid $30 and again didn't offer anything free for my troubles. Not only this but he was extremely rude to me again and I feel I had to write a review on his level of service because it was beyond low. Not just because of the fact that my order was wrong two days in a row and all that extra stuff but for the fact that he argued with me and said some not very nice things so I asked his name and told him he'd find himself a not so nice review here. Anyway things Taco Bell for always serving good food but you're a general manager is creating a not-so-good atmosphere and I will be going to a different location from now on. I recommends seriously investigating his behavior because two days in a row is seriously out of...

The best taco bell I've been too in my entire life. I am not from the area and after a long night, my husband and I decided to stop at this taco bell. As we pulled up to order , we were greeted with a very nice welcoming message by Edwin and Chasin. They provided us with the best service and help this out on trying new food. They are very knowledgeable and efficient with their work. They provided us with the best hot and fresh food usually at other Taco Bells they only have the leftover food when it's around closing time and they certainly didn't. Also the manager Laura was really good at leading her crew of the night which was cashier Edwin p and cook chasin. It is very enjoyable to see that there is people who enjoy working for Taco Bell and make the best out of their work. They were really friendly and we enjoyed their amazing comments, for example my favorite one by chasin was " you guys make a beautiful couple" not only did he make our food, but they all came to the window to say "we hope you enjoy your food". It was a very enjoyable experience. Even though this location is far from my home I will make sure to visit again when I am around the area. Great job Taco Bell and of course I hope Edwin p Laura and chasin get recognized for their...

Giovanni who is a manager surprisingly was very rude after my order was made wrong twice, then told me I was wrong he watched then nake the food but he lied, even though I know the difference between creamy jalapeño sauce and nacho cheese as im also over 3 months pregnant and have the nose of a blood hound but the color is also very different. If I could post a Pic of this depressing and horrible incident I would to show the food I was given and told I was wrong amd they added some lettuce to it and his crew did their job when they didnt plus he was in the rest room at the time of incident since my husband was inside while I went threw the drive thru. This place needs better managers who hold everyone to the up most respect of what taco bell is supposed to...