Wendy's — Restaurant in Pittsburgh

It's 10:30pm on a cool autumn Saturday night, fresh from the bars. "I'm bored." " Wendy's?" We arrive by foot to Butler and 40th to the red monolith, a beacon of mediocrity and affordability in a sea of drink spots and hipster eateries. The drive through is packed to the end of the lot. "Looks like the inside is empty, must be closed after 10." "Call Tim to drive over here instead and we can hop in the drive through." The 4 of us shiver like junkies, waiting in the corner of the parking lot. We see the tallest could easily reach and steal sign letters. A silver civic pulls up and Tim gets out. We embrace. He's the last member of our 2 year reunion. "Are you hungry?" "Yeah." One more car enters the drive through line.

'Hi welcome to Wendy's, what can I get for you?' "Can I get a 6 piece nugget?" 'What sauce?' "BBQ." 'Anything else?' "Yeah, could I get a 10 piece spicy nugget meal with Dr. Pepper?" 'What sauce?' "What sauce?" "Why are you translating, he's the one driving." We laugh. "Ranch." 'Okay is that all?' 3 seconds of silence... 'Okay your total is $11.38, please pull forwar-' "Uhh actually could I add a 4 for 4 double stack with a frosty?" Furious cancelling and reentering ensues. 'Could you repeat that?' "Can I get a 4 for 4 double stack?" 'That doesn't exist.' "What?" "Yeah they changed it so you can only get that with the biggie bag, you have to get a junior cheeseburger." "Oh, junior cheeseburger then please." 'Sauce?' "BBQ." 'Drink?' "Vanilla frosty." Silence. 'We're close to closing, no frosty's.' Silence. "Okay sprite then." 'Alright is that all?' "Brandon, do you want anything?" "Nah." "No that's all." 'Your total is $15.83, please pull forward.'

We move forward next to the window. So close yet so far. The exchange looks like the Creation of Adam in the Sistine Chapel - Tim's left arm span is barely enough to hand his credit card over to the worker leaning half out the window. She's miffed. We get our food in a similar matter, mission success. 11:05pm the car loops back to the parking lot with our loot, the drive through queue hasn't gotten any shorter.

"Hey where's my sandwich?" "I don't think you get one with your nugget meal." "You can have mine, I wasn't actually hungry." "Yeah we ate like 3 hours ago." We eat. "Let's pull back in and order 5 frosty's." Without hesitation we're in line again. After talking and joking, things have gotten real. We're almost at the order station and there are cars behind. "Let's spare her." And we drive off into the night.

An hour and a half later, we've said our goodbyes. I make the lonely walk back to my car. The night is cold but I begin to smile as I pass a familiar sight - Wendy's. The lights are now off, the frosty machine is comfortably retired for the night, and the tired workers have all gone home. It's 12:30am. There are still 4 cars waiting in the drive through line. I grin wider as they slowly take turns chancing the order station and giving up. More cars turn into the lot.

5/5 Worker was a saint all...

This Wendy's is horrendous. The first time my boyfriend and I went to this Wendy's was around midnight on a saturday. We pulled into the drive through and ordered 2 meals. When we drove to the window to pay, the cashier told us to pull forward to the curb because our food wasn't ready, and she said she would yell out the window to tell us when to pull forward. There was absolutely no one in line and we waited about 15 minutes until our order was ready and we had to reverse back to the window. This alone is a terrible practice and makes absolutely no sense. We would have gladly waited at window, I do not know why we were asked to pull forward and subsequently asked to reverse. Our food was cold and the order was incorrect, and we did not receive a receipt. The second time we came to the Wendy's was around the same time a different day, this same occurence happened. Our food was cold and our order was incorrect. The final time we came to this Wendy's was around 5pm on a weekday. We figured this would be a better experience considering it was a different shift. There was only about 3 cars in line. When we ordered our food we asked for a medium frosty, the order taker couldn't hear us, or ignored us when we asked for a medium and repeatedly asked if we wanted a small. Trying to correct her became dreadful and we proceeded to drive to the first window to correct the order, considering she couldn't hear us properly. When we asked for a medium frosty the cashier was rude and cold to us. They couldnt change the order and instead of making a medium frosty, they gave us 2 small frostys. We brushed it off. When we checked our food, to no ones surprise at all. It was cold. And our order was incorrect. Management does not care about the quality of service this restaurant provides, and blatantly trashes the reputation of this franchise. Owners are either inexperienced or uninvolved, and it shows. The lack of training is evident. Managers and employees care little about their job. This restaurant is a joke! You are much better off going somewhere else for your food, it may be convenient to you, but it's not worth the extremely low quality of service you WILL be provided. The only way for this place to succeed is for management to start caring, or for a a change in personel. Don't waste your...

Friday 02-08-19 around 8:05pm. The girl with no name tag at the cash register waiting on people was ignorant,rude, and disgusting. I waited in line for 5 minutes behind others. When it was my turn to order, she had her head turned and muttered something. I thought she was talking to the drive thru worker since she wasnt looking at me, so I didn't say anything. Then I realized what she mumbled then I started to order and was looking at me with a very frustrated and rude face. In the middle of my ordering I hear her say,"senior diet coke?". Then I realized that she was totally not listening to me now, and started talking to some man that was 3 ppl behind me in line. So she just walked away and filled his drink and he stepped in front of me and grabbed it from her. So Im thinking, did that really just happen? Finally I get my order taken by mumbles,and go to pay with my phone because I forgot my wallet in the truck. Sure enough this Wendy's does not accept electronic payment. So I said my wallet is right outside,can I run out and grab it real quick? She mumbled sure. Understanding that this situation stinks and there's other people behind me, I jogged to my truck,grabbed my wallet(I was parked right outside the door), jogged right back in. Was gone maybe a total of 15 seconds if you wanna verify all this with your video recordings. Came right back inside with my wallet to pay, and the ignorant cashier girl had a huge smile on her face saying that she deleted my order and that I was gonna have to go to the back of the line. She was so happy to say that,I could see it all over her face. Too bad she wasn't that happy during our initial encounter. Maybe she is just happy that she is working at Wendy's for $5 an hour? Well, thanks to this ignorant, rude girl/woman I will never eat at Wendy's again. Whatever happened to a little common courtesy? I wish she had her name tag on, but I assume that she doesnt wear it so ppl won't know her name when she is so...