BJ's Wholesale Club — Restaurant in Pittsfield

BJs delivered a broken dishwasher and took months to replace with new one, causing us major life inconvenience. On 9/12/2018 we ordered a "Whirlpool Dishwasher with 1-Hour Wash Cycle - Stainless Steel" (Item ID: 99372) from BJs online and were informed it would be delivered in early October.

However, it was not delivered until late October while I was away on a business trip, at 7am on a Monday morning, with my wife receiving only 10 minutes warning by phone.

The delivery person took away our old dishwasher, which was still perfectly functional, and installed the new one, which did not work. He said it was a problem with our wall wiring and left without verifying with my wife.

Later that day we hired a handyman to investigate, and he concluded our wall wiring was fine and it was the dishwasher which was broken.

The following week Whirlpool sent over a representative who verified the dishwasher was defective.

It took another few weeks, with many frustrating calls to BJs (whose customer service agents were very cold and impolite) to finally deliver and install another functional dishwasher. By that time my wife had already been inconvenienced for almost two months -- she has a disability and cannot wash dishes by hand, so had to take our children out to eat every day.

The worst part of this is that when we complained to the Better Business Bureau BJs lied that we were fully compensated for our losses. Hence I resort here to record our painful lesson: let everyone be warned BJs Online is a dishonest and broken business!...

WORST ever. I've never felt that uncomfortable in a store. We were there in the last 20 mins with every intention to be in line before closing. EVERY associate was rude and pushy. They kept announcing the time every few minutes with an additude. And to top it off they were telling us 5 mins earlier than actual time. Then they starting shutting down all but 1 register and 1 self check out even though there were multiple shippers still in store/checking out. We don't deserve to be treated this way being rushed out just because these employees are in a rush to leave work the moment it turns 6. I will be rethinking my membership if this ever...

I love this BJs. Been a member for several years now. Great prices on products I use and also lots of coupons in store or on the app digitally. The app is so easy to use and search and it takes all the coupons off my order automatically at checkout. They almost always have everything I need in stock. Lots of meat and frozen meal options which is perfect for my family. Also a fresh bakery and deli section with rotisserie chickens that are delicious for dinner. Ready made sides too. Highly recommend becoming a BJs member and shopping at...