Starbucks — Restaurant in Pittsfield

Over-foamed lattes when the instructions say on the cup “no foam” the place is tiny and there is hardly ever anywhere to sit and do work because have of the front lobby is used for storage. The baristas do not even acknowledge me when I walk in. It’s very sad that this is the only lone standing startbucks in the area.

Update from my mid November 2023 review: I watched three people complain about their orders while I was Waiting for the baristas to piece my four items together. One ordered a hot chocolate and got a mocha, another ordered before I arrived and was still waiting after I left, another had to reorder because they lost the cup. I ordered A Venti gingerbread chi tea with no water and no foam and a venti chai tea with almond milk, no water no foam. I watched The barista put water in my drinks and no use a spoon to hold back the foam. When I asked Her to remake it, she informed me there was no way to get rid of the foam because it’s oat milk… I have Worked for Starbucks and I know How not only if you over aerate the milk while you are steaming it there will be intense foam and using a spoon takes away any leftover foam. I don't Know who is training but there may need to be a revamp? Also customer service was horrible! She did not even look at me while she was remaking my drink and after she was “educating me” I didnt Even bother asking her to remake my second drink. This store cannot handle peaks, they do not read the cups, and they have a horrible attitude when you ask them o remake your order… I guess I should Apologize for ordering my...

I have been to many Starbucks, but this one is my favorite for sure! They go above and beyond to make you feel welcome and seen! When you walk in the door, they always look up to greet you with a smile! Often times they are extremely busy, and unfortunately people don’t always realize that scheduling numbers is not determined by the store manager, but by corporate numbers. These barista’s bust their tails to get the drinks done in a timely manner, and still be pleasant to the customer. To say the customer is always right is really a motto here… If for some reason you don’t like what you get. They will replace it with a smile. No questions asked! I can only begin to imagine how many customers they see in a day yet they find a way to remember me by name and what drinks I like and also what little changes I like to make to my drinks to make them just right! The manager always goes out of her way to greet me and is always interested in what I have to share. I would love to give a shout out to everyone… But sadly, I can’t remember everyone’s names, so if you’re not named, that doesn’t mean I forgot you! Here are some special baristas who have gone out of their way to make me feel like I am the most important customer they have… Even if it’s only for the moment! Kris, Spencer, Jayda, Zoe, Jaleix, Jenn, Jamie and Destiny…. thank you all for...

When I tell you I’ve never had meaner service. Me and my friend were just getting some drinks at the drive thru and my friend forgot to ask for cold foam. There wasn’t a huge line of cars behind us either. And when he asked the girl if she could give his iced latte cold foam she literally sighed and said “did you ask for cold foam?” instead of offering to literally just make it and pour it on the drink. Talk about lazy??? I used to be a Starbucks barista at a different location, and it is not hard to make cold foam it’s literally two ingredients blended. And the one thing that we are taught as baristas is good customer service as well as sending the customer away happy…Idk this isn’t the first time at this location that there’s been bad and rude service. The baristas r just rude here and need to learn how to not be mean or disrespectful when doing the job THEY chose. Also the latte itself was so bad.. you could tell the shots were dead, and you could tell that it was badly made as well as the cup not having enough ice so it...