Whistle Britches - Willow Bend — Restaurant in Plano

I would like to start by saying this was not our first time visiting WB, but my wife and I usually go to the original location off of Preston and Frankfort.

This is our second time at the Willow-bend location. First visit we got chicken and waffles to go ( we live less than 3 miles away) and our food was slightly cold. My wife and I were at no means upset thinking that maybe it’s just hard to keep it warm while driving home and expectations were lower due to that fact.

This visit today (11/30/2020) was unfortunately not a pleasant experience.

Our hostess, was phenomenal! Extremely nice and happy to have us. Our waitress was nice as well and I was having a hard time decide what I wanted since the Biscuits and Sausage gravy are not offered at this location.

Our waitress strongly recommended to try the Don Chingon and a side of garlic butter fries, in which I agreed!

Once our food arrived (My wife ordered the Whistle Britches biscuit) and it had a slab of butter and a small dab of the jelly not melted or spread. Finally realizing her food was room temperature at best.

My order (Don Chingon) arrived with horrible presentation, cold chicken and there was no queso on the sandwich either as described in the menu and had a small smear of guacamole. Lastly my fries again, were room temperature. Both of our chicken plates were dry as if it was day old chicken. (Definitely not fresh as we have been to WB WELL OVER 50+ times)

I waited for about 10-15 minutes as our waitress came back and I hadn’t taken any stabs at my sandwich yet. In which I told her “I don’t want this anymore, we are on a time crunch; I will take the check for my wife’s lunch please and thank-you.

Our waitress instead; sent my food back to The kitchen for my food to be “RE-HEATED” and put in a to-go box.

Firstly; coming from customer service and a long history of being a professional pit master that is the last thing I want to hear. How about make the meal fresh at least since my first request of “I don’t want it anymore” was over looked in the first place.

This was a sad experience and unfortunately my wife and I will be driving to the original location from now on even though we don’t live on that side of town anymore.

Unfortunate event and I hope the staff gets the proper training they need to match the professionalism and the same standard of food presentation and taste as the original location.

-David...

My husband and decided to try WB because a friend recommended it. We arrived around 8pm and was seated quickly. There were only about 3 other people in the entire restaurant. Our waitress Alyssa came to the table after about 15 minutes and never greeted us, just asked what we wanted to drink. My husband asked for a mango margarita and I ordered a house frozen. She said they only had watermelon so we settled ( odd). She came back to the table and said she was wrong and they were serving other flavors. My husband asked for a swirl and she said it would be a $2.00 upcharge??? We said that was fine and she brings two regular margaritas to the table. We informed her we had ordered a swirl and she reminded us again it was an upcharge.... Okayyyy!!! She comes back to the table with a half frozen drink that had some type of syrup poured over it. It was insanely sweet and disgusting to say the least. Alyssa was very impersonal to the point where it came across as rude. She proceeded to take our order we asked for the kungpai wings, the pork chops and fried fish with fries and corn fritters. My husband asked what sides come with the pork chops which she said mash potatoes and green beans. He asked to sub the mash out with another side, she said it would also be an upcharge. He said the original sides would be fine.When the server brought out our food, my fish was cooked beautifully however the fries and corn fritters were over cooked. My husbands pork chop looked as if it were cooked in old grease and he had what appeared to be a salad on his plate. We asked the server where we're the sides and she said the salad was the side??Alyssa then comes to the table and says " my bad" those sides I mentioned were on our old menu. I told her to just bring the check for the wings ( which were undercooked) and drinks and we were leaving. She closed our tab without any apologies NOR did a manager come to the table to see what transpired. The service was horrible and Alyssa really could benefit from Customer Service training.... honestly all of the staff we encountered could. We asked for to go waters after she brought the drinks because she didn't offer any and she brought two regular glasses of water. This was an all around horrid dining experience and I would never recommend WB nor return. There are better restaurants in the area where you'll receive...

I usually only leave good reviews. If a business I visit is subpar I will normally overlook the experience as a one off but this restaurant is the exception. I really thought this was going to be a nice experience when we arrived. It was a nice place with a cool vibe and a modern twist on comfort food. That thought left me fairly soon after arriving. We ordered a couple of beers and my girlfriend wanted a lime with hers. Our waiter forgot and I nicely reminded him of the lime. He seemed to have an attitude and didn't want to admit he had forgotten the lime. It's a small thing I realize and I was more taken aback by the attitude than the fact that he forgot. Oh well things happen and working in the public can be a difficult job so we overlooked the attitude. Then came the uncompromising attitude of the server and the restaurant. My girlfriend ordered the $18 chicken fried steak. It comes with beans and whipped potatoes. She asked if French fries could be substituted for the whipped potatoes. We promptly received a NO. I understand that some restaurants charge for substitutions but that wasn't even offered. We were told that the restaurant doesn't like diners to change items, especially on that plate. I'm still trying to understand why my girlfriend could not have one starch in place of another. I offered to buy the side as an extra add-on but she declined on principal. She kept getting bumped by wait staff as they scurried by. All in all it was the worst dining experience I've had in some time. Hopefully if you go you will have a better experience but I won't be going back. This restaurant is a little overpriced considering the quality of food but since it's part of the new mall expansion that is understandable. Poor service...