Starbucks — Restaurant in Pleasanton

Disappointed by Store Policy and Supervisor’s Attitude

I’ve been a regular customer at this store since it’s conveniently located near my child’s school. Today, I experienced an upsetting situation when I was denied access to the restroom by the store’s supervisor.

I wasn’t feeling well due to stomach pain and didn’t order a coffee for myself. When I asked to use the restroom, I was told I needed to make a purchase first. I even offered to buy a sandwich later since I planned to stay until school pickup, but the supervisor firmly refused, insisting I had to buy something immediately.

What made the situation worse was the way she spoke to me—her tone and attitude felt dismissive and unkind, as if I didn’t belong there because I hadn’t made a purchase yet. It was disappointing and disheartening to be treated this way, especially as a loyal customer.

I hope the store reconsiders its approach to customer service and policies, as no one should feel unwelcome or embarrassed in a place they regularly support.

Also, remember to purchase something before using...

I’ve been to this Starbucks three times and it’s been horrible each time. The first time I went my drink was disgusting but I didn’t realize until I had already driven away. I figured maybe someone had an off day and didn’t worry about it. The second time I went my Frappuccino was so liquidity and there was sauce and whip cream all over the cup(really...you didn’t notice that before handing me the cup). My husband convinced me to try this location one last time. We went, my drink was disgusting and tasted like it had been made with water instead of almond milk. Once again my cup was covered in sauce and whip cream, and this time the lid wasn’t even on. Guess who got Frappuccino all over them! I will never go back to this location. If you are looking for a consistently good Starbucks go to the one on Dublin next to Whole Foods, or the one on Alcosta and village pky. Even the one on Alcosta and San Ramon is good. Just don’t go to this one. You will be disappointed and most likely will have to go home and change...

Worst service.

I mobile ordered, came in and only one customer ahead of me. First customer left then the barista who helped him went and started stocking the pastry case. About 4 more people showed up behind me and after over 5 minutes of making direct eye contact with the 4+ baristas behind the counter, no one stopped to help the people waiting for mobile orders. A man at the end of the line finally went and grabbed the guy stocking the pastry case who had the excuse "I'm just doing my job, man" and finally came to help

My drink had been sitting on the counter the whole time and every barista saw all the customers waiting and did nothing. This team clearly has the mindset of "someone else's problem."

Won't come back to this location and I'm not even sure why I keep choosing Starbucks (sigh, convenience). Peet's would never do me like this.

2 stars for making my...