Mattress Firm Pleasanton — Hotel in Pleasanton

Sales experience was to be expected. No trouble with delivery.

That said, we bought in mid Jan with the promise that if the same item were on same in the next 90(?) days (you’ll have to ask my wife for the specifics) we would reimbursed for the difference in price.

Mid Feb for Presidents’ Day (well within the window) there was a sale and I called the store to initiate the process. Unfortunately our card had been subject to fraud the week prior and needed to be cancelled.

After 5 weeks and 8 calls later, NO action or response from the store or corporate despite being told it there’s a “TICKET” that corporate needs to take care of to authorize charge to a new card. In fact, on the most recent call last weekend, the representative couldn’t find ANY record of our inquiry.

She was new to the store but told me she would reach out to management and follow up on her next work-day (2 days ago). Zero response.

I don’t blame her as she’s new but I hope the company gets their processes in order, but at this point I’m not sure who to reach out to follow up on our claim.

At the very least I want the reimbursement as promised and a new set of the same pillows we got with the initial purchase for the trouble.

That said, I’m sleeping well but will...

Buying a mattress is now a daunting task with all the options and how big an investment it can be financially, but more importantly in how it will play into your personal wellbeing. My GF and I have been sleeping on a budget brick of foam from BigLots for the past five years, and knew there had to be better. We were ready to spend money, yet apprehensive at the same time, its alot of money for a quality sleeping arrangement. We went to quite a few different places to try mattresses and we chose MF in Pleasanton due to their wide selection and especially due to the man working the floor there, Tom. He was informative with personal anecdotes and industry information, and steered us through different choices we were considering. A very nice guy and a pleasure doing business with. He also saved us a substantial sum of money and we got the exact mattress we set out for. Very refreshing in this era, where everything seems rushed and bottom line driven. A very good experience, no regrets, and would buy again from this location. We ended up with a Purple 4", very excited to do...

It’s so nice being able to test out mattresses before buying! I had chosen a colorful mattress online, and then came in the store to test it out before buying. (Mattress Firm was also $200 cheaper than the mattress company’s site.) Brian was able to tell me about the mattress I wanted and the difference between each model. Before making my final decision, I asked if he had any other brands that were similar in firmness. Brian led me to five or six similar mattresses, in a range of higher and lower prices than the one I came in for. He told me about the construction of each and then let me go back and forth on my own. He didn’t hover and I didn’t feel any pressure. It was a relaxing experience. He didn’t push me to any price point, just to the mattresses that met my needs. I ended up with a less expensive mattress than the one I came in for but it was a better fit for me once I got to test them out. I absolutely recommend this store and Brian as your guide. My mattress was delivered...