The Home Depot — Local services in Pleasanton

Today we went to the store so that our daughter could participate in the kids workshop. It's a popular activity and my daughter really likes it. However, recently they've changed the location of the activity to a much narrower space and there's a whole lot of issues with that change.

First we see that there's a long line for it. It's understandable because it's popular. I get that. So, we decided we will just take a kit to do it at home rather than wait for somebody to finish cause that would be too long. I made my way to the table while my husband and daughter waited in line and asked if we could get the kit so we could leave, they told me that we would need to get in line. Okay, I understand if you want to give it in order of who lined up first. But are you telling me we need to wait in a line that will only move when somebody vacates the table just so we can get a kit?!? That doesn't make any sense to those that don't plan to stay.

Since I didn't have much luck with the event associate, I tried talking to the people at the front. First thing they said was talk to the people at the event but I knew that wasn't going to work. I was about to ask for the manager after I explained the reason and the lady said she would get somebody to distribute the kits. Okay, so I drop the need to ask for the manager cause some action was going to be taken finally.

I'm waiting back in line for several more minutes. This is what the line looks like: A pregnant woman in front of me with 3 kids who was told no earlier when she tried asking for the kit because she had a birthday party to go to. One of her kids took stuff out of a nearby shelf, what looked like vent duct connector, and wore it over his head. Once done, he placed it down on the floor and took another to repeat the same thing. The mom finally went and beg for kits a second time and was successful and could leave with her kids.

Meanwhile, a lady distributes kits but she was starting from THE BACK to work her way to the front. Maybe she decides to do that because she's using a shopping cart to tow the box of kits with her and it's just easier to work her way from that direction due to the -narrow- space where the line had to wait.

I asked her for a kit but she denied me saying that I have to be in line. I told her she should start from the front of the line cause it's not fair for those that had already waited a long time. I could see on her face that she did not want to accommodate me and gave me a lame reasoning that by the time she reaches us, we would be able to get into the event anyway. But the thing is, we are not staying! We just want to get the kit and leave.

I was already very upset at that point. I squeezed back to the spot we were waiting in line. After a few minutes that lady walks by with an empty box, having ran out of the kits and not able to give to those waiting at the front. We reached the event table and finally was given a kit. The lady at the table said we would have to wait if we want spot. We told her we're not staying (as I was seriously upset by that time) and we had to squeeze through the narrow space where people are working at the tables JUST TO GET OUT. When we reached near the exit of the event, we see several empty spots that could have allowed several families to work on. That lady doesn't even know if there are spots available. Another reason why the line is moving so slowly.

This is a POORLY managed workshop since the change of location. This needs to improve! If you have no choice but to use this space (which imo is a SAFETY HAZARD for the families), at the very least you need to have an associate to watch the lines and hand out kits FROM THE FRONT to those that don't want to stay and just want to do them at home. NOT FORCE THEM TO WAIT IN LINE. A pregnant woman had to beg a second time for kits just so she could leave with them rather than wait in line. If I had gone to ask for the store manager at that moment, I don't think I will be able to contain my anger. Clearly, I'm...

I had to place a large order for lumber here and shopped first, wrote down what I needed and paid for it first asked for help to pick and load into to my truck bc I had a shopping cart and not a lumber cart and kids with me. The man ringing me up had told me he would make it a will call for me and he would personally pick it, cut the 12 footers in half and have it ready for me within an hour. This was at 430. At the end of checking out he asked if I could come back even later so I offered to come at 730. He noted it as a will call at 730 pickup. I return at 730, the ringer says their dept is closed and go to returns with my will call. I go there and stand in line waiting for 3 customers to return their stuff. The one cust service employee keeps jumping around the area and then takes 2 more returns ahead of me because i guess I didnt chase her around. I then tell her I have a will call. She calls back to the original place I was just at and then of course NO ONE has even looked at my will call order. They send a guy who I had seen there earlier in lumber just leaning against a wall when he could have helped me before. He said he didn't know I was coming at 730, his system says he has 3 more hours to fulfill the order which would have meant I was to come pick it up at 1130 pm..?!. Then he starts slowly walking to get a cart to pick it. He has no idea what I ordered or where. Eventually I realize my mistake was not just getting it myself and taking it with me. I had my kids with me earlier so it was stressful being there which is why I had asked for help. So I ended up going and picking all of it myself and putting it in my truck myself. I had to make three trips and the lady who turned me away when I first went in there then tells me I can't leave the store and make more than one trip though I intentionally parked right in front of the door so i could easily pick it up. The lumber would not fit on one cart and was difficult to push. So then she has to call the store manager to come inspect it....I dunno I usually just avoid trying to get help there but sometimes you need it and it was surprising how unhelpful everyone was. I normally have good interactions with their employees but I dont like that I was offered so much help initially and the dude just bailed on me about it completely and it was a large order. I really wanted to bring the wood with me the first visit but it seemed like it would have been difficult to get them to cut my 12 footers down right then. It's annoying getting run around from people and having to explain over and over again and then having people give you an attitude about it trying to explain that they are right...

I am a 20 plus year loyal HD Customer. I have been pretty satisfied with your brand until yesterday when I experienced the worst situation imaginable with a Rigid Air Compressor. I purchased the unit at HD. I registered the product and everything I was required to do. I made this compressor selection (OF45150A) due to Rigid Brand and the Lifetime Warranty. Let me tell you, the warranty is a Joke. I called Rigid yesterday @ 1-800-474-3443 because that's the # in the unit. When I called, the rep gave me another # to Chicago Pneumatics (18005285192) where the rep was irritated as to why Rigid would send me over to them because he could not help me. He gave me another number to try with the Same Result, we cannot help you. At the height of my frustration I decided to call the HD Pleasanton, CA store where I spoke with William Burge. I explained to him the outrage I was feeling about the bogus lifetime warranty claim made by Rigid and their failure to assist me with my malfunctioning product. Mr. Burge in a very understanding and professional manner calmed me down and told me to bring in the problem unit. I was ready to end my patronage of HD all together. I went to the Pleasanton Store this morning and there was Mr. Burge with a smile on his face and he assured me that he would take care of the problem. To make a long story short, I got a Fully functional unit with Mr. Burge's assistance and I am Now a Happy Camper Again!!!! I am perturbed with Rigid, however, William Burge saved the day!!! Now I can complete my pending project. It's Great to encounter people like William Burge when you are experiencing difficult times. Home Depot you have a Jewel in your company namely William Burge. Thank you for your care and concern!!!!! Great Job...