La-Z-Boy Pleasanton — Local services in Pleasanton

Long story short - poor quality product, horrible communication from management, being ignored for almost 2 weeks after paying my couch in full $3,191 and rejecting the couch upon inspection at time of delivery, because the couch was already broken and further damaged during delivery.. so now I have no couch, I'm out $3,191 and frustrated that I've been repeatedly ignored and this is still not resolved!!

Experience in detail: During the delivery on 08/15 the delivery staff brake the fire alarm on our building sounding the fire alarm and evacuating the entire building with the fire department being deployed. They also damaged an already broken couch, which I ended up rejecting at time of delivery and the movers took it back to a warehouse. I purchased a sleeper couch, a metal piece of the mattress frame was damaged, and the movers scraped the couch on the concrete ripping a hole into the fabric!

I called the store to report the incident and spoke with Brittney who was very sweet and helpful and asked me to write an email explaining the situation and include pictures I took. She promised that the store manager Kevin would call me back the next day (Saturday) to discuss. La-z-boy at this point has received my entire payment of the couch $3,191 which you have to pay in full before delivery is scheduled.

Here's the problem, and the start of 11 days of being ignored and no one returning my calls. Fed up with the situation I show up at the store to speak with management and have this resolved. No manager was there at the time, but Britney was working and forwarded my initial email to the district manager Delores, who I received a missed call from the next day.

I returned the call and texted Delores but no answer. My last vm to her was left on 08/29 (2 weeks after delivery and paying couch in full) stating that we need to connect to discuss the fact that they have full payment of my couch, and I have no couch in my possession, and that I would like to speak to someone about this entire experience. Within an hr I received a call from the store with someone telling me they heard I'm ready to schedule my delivery. I was shocked to hear this, since I have been trying to talk to a manager for almost 2 weeks at this point and am continuously being ignored.

Finally Kevin the Store Manager returned my call, I expressed my concerns and all the issues I've had this far. He didn't seem too concerned about it and offered to refund me the $150 delivery fee. I responded in shock, baffled they would still charge me a delivery fee even after the damage to the building was done. I explained how disappointed I was by the experience and how the now "repaired" couch is no longer worth the original amount I paid. He mentioned that they can give me a $100 discount on my $3,200 couch! After back and forth calls since he is unable to give discounts and needed to follow up with Delores, I decided I'm officially over it and no longer even want this couch! Kevin informed me since it's a "custom piece" he cannot issue a refund and will need to follow up with Delores and let me know. This was on Wednesday 08/30, it is now Friday 09/01 and still no couch, no call back, no attempt to make things right, no refund and I don’t know what to do at this point!!

I really wish I went somewhere else, and didn't spend the money on a company that has delivered nothing but frustration and...

Lazyboy Pleasanton rates extremely low in customer service. We purchased a sectional several months ago that was delivered damaged. I had to make multiple phone calls trying to get a response from Pleasanton Lazyboy that a replacement part was ordered. The inexperienced front counter girl provided nothing but attitude. She wanted to pass on her responsibility to another department. I purchased from Pleasanton Lazyboy and shouldn’t have to call the service department. Not once did the Pleasanton Lazyboy store call us to to inform us when the part would be replaced. Nor has Pleasanton Lazyboy contacted us about the status of replacement. Three months later we still don’t have our replacement part nor has Pleasanton Lazyboy called us to provide an update. Again I had to follow up with Pleasanton Lazyboy about replacing a simple foot to my $3,000 couch. What is it going to take to get what I paid for? Let’s see if they call me back with a solution. I love my couch but will never purchase anything from Pleasanton Lazyboy Good luck to you if you need Pleasanton Lazyboy to stand behind a piece of...

Buyers Beware: La-Z-Boy uses poor materials and does not stand behind their products. Learn from my mistake, I regret my purchase.

I purchased a $4,000 sofa from La-Z-Boy and it came with a 12 month warranty for the sofa and 3 year warranty for the cushions. The sofa is lightly used by my family. The cushion materials started to deform after 12 months and are clearly defective. I contacted La-Z-Boy store in Pleasanton where I purchased it and La-Z-Boy‘s service center after 13 months of owning the sofa. They did not stand behind their furniture and honor their warranty for the sofa. The manager named Angel in Pleasanton mislead me when I purchased this product by convincing me the warranty covered what I was concerned about with the soft cushions when I asked questions about the materials. Their service center sent foam materials to my home address and tried to schedule a service appointment for $550 to fix the sofa which was promised to be covered originally. I’m extremely disappointed and will never purchase anything from the Pleasanton La-Z-Boy store or any La-Z-Boy furniture...