T-Mobile Experience Store — Local services in Pleasanton

I’ve been a customer with all the major carriers—AT&T, Verizon, and T-Mobile—using everything from home internet and landline services to TV packages. Over the past 20 years, I’ve interacted with countless representatives, but I have never met anyone as exceptional at their job as Jorge.

Jorge is the sole reason our family decided to leave AT&T/DirectTV behind and fully commit to T-Mobile. Thanks to him, we’re saving nearly $200 a month while enjoying significantly better services. Our family now has upgraded iPhones and moved to the T-Mobile 5G home internet All-In Plan. The difference is night and day—our home internet speed skyrocketed from 20 Mbps with AT&T Fiber to an astonishing 500 Mbps with T-Mobile.

Initially, I was hesitant to leave AT&T Fiber, worried about potential connectivity issues depending on wireless home internet. Jorge not only addressed those concerns by making sure we actually will get those speeds before signing up, but also revealed how much better speeds we truly could have at a lower rate. I work at major hospital institutions, and the speeds we now have at home are nearly comparable. T-Mobile’s price lock gives us peace of mind, and with the incredible speeds we’re getting, I see no reason to ever look elsewhere.

Jorge’s customer service went far beyond expectations. This is hands-down the best customer care we’ve ever received. He treated my two elderly immigrant parents and myself with the utmost patience, respect, and care. Thanks to him, our quality of life has improved significantly and my parents couldn’t be happier with their service.

If you visit this specific T-Mobile store, ask for Jorge he’ll take phenomenal care of you. T-Mobile has truly won us over, and it’s all thanks to him. We are...

During my recent visit to the T-Mobile store, I was pleasantly surprised by the warm and welcoming atmosphere. As soon as I walked in, I was greeted by Luis, a sales associate who radiated friendliness and professionalism. From the beginning, it was evident that customer satisfaction was a top priority at this store.

I approached Luis with my issue, a defective screen protector, and he immediately listened attentively to my concerns. What struck me the most was that he took the time to understand the problem thoroughly, ensuring that he could offer the best solution. It's rare to find a sales associate who genuinely cares about a customer's needs, but Luis proved to be the exception.

After identifying the issue, Luis efficiently helped me navigate the process of replacing the screen protector. He demonstrated a deep knowledge of the products and made several recommendations to ensure I would be fully satisfied with the new protector. I appreciated his expertise and the fact that he was patient in answering all my questions.

Furthermore, the store's overall presentation was impressive. It was clean, well-organized, and had a wide range of accessories and devices on display. The staff seemed to work cohesively, creating a pleasant and efficient shopping environment.

In the end, I left the T-Mobile store not only with a new screen protector but also with a sense of satisfaction and gratitude for the exemplary service provided by Luis and the entire team. This experience reaffirmed my confidence in T-Mobile as a provider of not only great products but also outstanding customer service. I look forward to returning for my future...

I recently switched to T-Mobile after testing their service for free over the past month (an offer they extended to everyone), and I’ve been blown away by how much better and faster it is compared to AT&T—whether at home, the office, or traveling to Austin, Denver, Miami, and Key West. Today, I finally made the switch official. The sales rep I spoke to on the phone was great, but the transfer process was a mess—dropped calls, language barriers, and mix-ups like my iPhone SIM getting disabled, my father-in-law’s number ending up on my phone, and another line accidentally canceled.

Frustrated, I headed to the T-Mobile Experience Store in Pleasanton off Johnson Drive (pro tip: not just any T-Mobile store will do—you want an Experience Store). Juan there was a lifesaver and seamlessly ported all 8 of my family’s devices to our new plan. One hiccup: my father-in-law’s phone (he’s 80 with Parkinson’s) was accidentally set as the primary line when I initially called in and tried to do this over the phone, even though the account is in my name and tied to my Social Security number. When I called to fix it, they wouldn’t let me without speaking to him. Back to the store I went, and Juan in Pleasanton resolved it in minutes.

Overall, I’m thrilled with T-Mobile’s service—plus, they slashed $150 off my monthly bill from AT&T, gave me $2,000 in Visa gift cards for switching, and threw in Starlink free for 12 months. Customer service? I’ll stick to in-store visits (specifically the Pleasanton store) from now on. If you’re thinking about switching, T-Mobile is absolutely...