Wawa — Restaurant in Plymouth Township

Every time I go to the Wawa, it is a bad experience the people in the deli area are so unorganized. If you order a mobile order, it’s never correct. I never usually complain but enough is enough. I went into the location yesterday. I ordered my items through the mobile app but wanted to pay in the store because that was using cash. The man gave me an incorrect total. I questioned the total because the discounts for the items I got did not come off. He just missed my question. Told me wait for the manager gave me my change back and would not speak to me any further the change he gave. Back was correct. I guess the discount applied at the end but he never went through that with me and was very rude. The manager came out. I explained my frustrations. She just looked at me and didn’t say not. One thing I work at a corporate location, and that type of behavior is completely unacceptable. If any of my employees would speak to a customer like that or treat a customer like that they would be coached immediatelyagain I never complain but his attitude was horrible and I’m not gonna be treated like that now if I would’ve reacted and cursed them out, I would’ve been the problem, but instead, I just voiced my concern to the manager and walked out...

I try not to be a big complainer, and I usually have great service at this location HOWEVER my deli orders are way too often incorrect and inconsistent. For example, I’m trying to enjoy my dry hoagie after ordering it with mayo, oil and extra, extra vinegar. They’re a barely anything on it. If I order a meatball sub, I have to request extra sauce on the side or it’s dry. There is no option on the touch screen to order extra, I have to hope they aren’t too busy to ask in person. I have to be back to work quickly so it’s frustrating when I don’t have time to have my order corrected. I understand hoagiefest can be busy and frustrating, but the kinks could be worked out. I love the custom salads, but I’m disappointed the sweet Apple vinegar dressing was...

Ordered two hoagies and a chicken sandwich. Waited 20 mins and asked about the status of my order. I was told they could not see my order on the screen and I need to re order. They also couldn’t scan the barcode on the receipt to bring up my order, that’s just moronic technology. Asked for a refund because waiting 40 mins for wawa wasn’t in the cards. Cashier asks me if I have the app. Yes I have the app. Well next time you should order on there. Oh ok lady thanks because ordering off the screen isn’t good enough? Now I have to wait 3 days for my $25 to come back because they are unorganized and “I should’ve used the...