Burger King — Restaurant in Pontiac Township

2025 Update : The only thing remotely warm in the breakfast value meal I was just served was the coffee. Sausage, egg, cheese croissant had obviously been sitting for awhile -- egg and sausage were almost room temp, and hashbrown bites were warm at best. Nothing was even remotely fresh. Not sure how this place is still open.

Previous review : I live locally and visit here very infrequently. This was probably the first time I had been in 6+ months. Every time I decide to "give it another try", I'm quickly reminded why I quit going here after my previous visit. The service -- when we pulled up to the restaurant, there was an employee out near the front entrance smoking. As we entered, he came in pretty much right behind us, and after going to the back to wash hands (that's what I'm telling myself), he came to the front counter, chatted briefly with another employee, then took our order. The food -- Whopper value meal. Pretty simple. Once made, the burgers sat in the "waiting area" (or what ever it's called) for quite some time as we waited for them to be served up. I assumed the delay was waiting for fries to finish, but given that the fries were barely lukewarm, I'm not quite sure of the cause of the delay. Given the delay, the Whopper's didn't seem very fresh and the fries were barely warm. Best part of the meal, the ketchup for the fries and the drink. The atmosphere -- Typical Burger King, but at least the tables were clean. The facility in general...

The cashier was new as he told us, but we tried to order meals and get shakes with it instead of soda and he didn't know how to do it so we had to order everything individually and pay more. He said the managers were in a meeting, which they were in the middle of the restaurant but he couldn't bother them. One of our whoppers was missing cheese so they opened it on the counter behind the cashier and put the cheese on it and brought it back out.. Both burgers were cold, the onion rings were cold and over cooked, the onion part inside broke just like the crispy part and they were rubbery. The shakes were delicious. The cook came out to talk to a manager with his gloves on, touched at least 1 chair and sat in a booth talking with his gloves on and did not change his gloves then as we left he was texting on his phone with his gloves on. He did have his hair in a ponytail but not in a net. Another girl in the cook area was messing with her hair and pulled it back into a pony while standing in the cooking area. There was also an off shift worker eating in the lobby and yelling across the restaurant for front end to help a guest. Very unsanitary and...

Ordered online. Had no fries, which is not a huge deal but would only substitute the fries for onion rings which my family hates. I asked if they could substitute for an eight piece chicken nugget which was about a dollar cheaper and they said they couldn't do that. Additionally, I had ordered through the app and there is no way to cancel the order through the Burger King app which is more of a criticism of the Burger King franchise than this particular location. Overall it was a waste of a good 15 minutes and I ended up ordering from McDonald's down the street and was reminded how a well-run business makes a lot...