Thaijindesu Thai and Sushi Bar — Restaurant in Poquoson

A while ago, I worked delivering food through a third party company. And I had the opportunity of delivering from here (Thaijindesu). I do remember that the order took a while to come out and I had to wait. I wasn't upset with waiting, because there is a fishtank with critters inside, and I was content with watching them swim and move about. In another instance, I stopped in on a warm day, and wanted something refreshing. I decided on Thai tea and went in. It probably took me 5 minutes of sitting and a bit of an effort to hunt for an employee to get my order placed. I'm pretty sure the guy that helped me worked in the back of the restaurant, chef/cook maybe? But the first guy I ran into was not intent on helping me. I did leave that time feeling a bit let down and feeling that service could be improved upon.

This time, I was thoroughly disappointed. Upon starting homework for one of my classes, I decided that I was hungry, didn't want anything I had on hand and opted for Thai food. I don't live far and decided to call in an order for shrimp pad Thai and Thai tea as soon as they opened at 5pm. So I call it in and they say it will be twenty minutes. I get up, put some clothes on, brush my teeth and head to thaijindesu. I walk through the doors and see an order bagged with a cup next to it and assume that's mine, sure enough it is. I walk up and greet the hostess and informed her I called in my order, and she tells me it's $27.18. So I dig in my purse and hand her a $50 dollar bill. My eyes take a cursory glance at the drawer and see her pull out a $10 and two $5s. Then I see her reach below the hostess station and she pulls out a twenty out of a personal LV wallet. She places the twenty and two ones in front of me on the stand. And continues whatever with the other bills. I'm waiting for what I (lazily) know to at least be $0.70, when I realized it's not coming. I then asked her about the rest of the change. She tells me, in fact, that is my change. And I ask is there not change change? (I couldn't get the words coin change out to save my life.... I think I was a bit shocked.) She proceeds to inform me that I handed her a fifty. And I guess again believes she gave me the correct change, before very reluctantly pulling out a third dollar bill. So I tell her that I can give her $0.18 to make it even. (I want to state EXPLICITLY that I didn't care about the $0.82.) I mention this all to question and highlight the fact that something about the service at this establishment is off. Had she said something about the remainder of my change or being short some coins or something, I would have ABSOLUTELY told her that it wasn't a big deal. I didn't need the coin change. I had PLENTY of coins in my purse, no need for more. But she said NOTHING. I am in no way any sort of human calculator. The other day I literally spent about 3 minutes, after a long day, trying to do a simple math problem (not money related) in my head. So I understand brain farts and stress/fatigue. What I do not understand is the hesitation that accompanied the transaction. I don't understand why she wasn't outright about the fact that she still had change to give me. I would have waited for her to grab a calculator. But there was a decently sized cash till/register right there.

That MAY have been a mistake/ mathematical error. But I don't understand why it felt like she was waiting for me to take "my change" and walk out of the restaurant as if it were tendered ACCURATELY. And I can't escape that feeling. And the more I think about it, the further my reasoning strays from error as an answer.

There's just something fundamentally wrong about interactions like that. It leaves the customer dubious or ambiguous about the person's intentions. Especially, in the absence of an apology or any further effort.

Someone else here made the recommendation to Tida Thai. I second that. Their service is inviting and attentive, and their food is consistently delicious...

The sushi is the freshest on the Peninsula! We thoroughly enjoyed our experience at Thaijindesu, and we will be back! The sushi was so fresh. I didn't realize the other sushi restaurants we frequent weren't as fresh until I had theirs. The only reason we hadn't been yet is because it's always so busy. We were late eating around 8 p.m., and the restaurant had plenty of patrons but a much smaller crowd with lots more seating options. It was a nice evening, and we considered sitting on the lovely patio however we chose inside for our first visit. It WAS SO GOOD!!! I can't wait to return and try some of the thai entrees as I love the international Thai spices and flavor. But this evening, we were only in the mood for sushi, and it did not disappoint. Update: Our newest experience with the food was impeccable again. Hubby tried the crunch salmon roll, which was disappointing in flavor. There wasn't much to it! It was the least favorite we have tried. It wasn't gross but not good, either. We won't order it again. The Big John's Roll was 🔥. It will be on the favorite list. The Philadelphia roll was on point in flavor and freshness as usual. The service was disappointing this time. The restaurant was full at 8:30, with many guests preparing to depart. We were seated and didn't have a server visit to take our drink order for 10 minutes. We ordered everything at once. The server did not check in on flavor but did keep our waters full. We did not have a bad experience but were a little disappointed with the overall friendliness and attention. I would still recommend and recognize that We were in later and maybe servers were busy with...

Horrible service, extremely long wait times, and even worse food.

During my visit here, I ordered a vegetarian pad Thai and specifically told them not to put egg or fish sauce in my food for religious reasons, and they confirmed this as they took my order. They tried to charge me more than the chicken version of the dish for a without-chicken version that I requested. After correcting this, I ended up having to wait over thirty minutes for my food to come.

Finally, over half an hour later the food was ready. After a few bites, I realized that there was both egg and fish sauce in my food. I had to go back to the restaurant and showed them the dish and they said they weren’t sure if it had egg or fish sauce in it even though there was visibly a hefty portion of cooked egg on top of the dish. They then took it back and I had to wait again for the new preparation.

One HOUR after my initial order, I went back in and told them to just cancel the order because we had been waiting an hour for a single dish. They said it was finally ready and gave us the new dish. It was clearly made in a rush - the noodles were very gloppy and extremely sweet, almost tasted like syrup. The mango sticky rice was not bad though.

After all of the waiting and despite being extremely hungry, the pad thai was so gloppy and sweet that I couldn't even eat it. Waste of money and over an hour of my time. Their mango sticky rice was not bad though.

Overall, I would definitely not recommend this restaurant. Tida Thai a few minutes away is...