McDonald's — Restaurant in Port Arthur

This location is horrible! They park you if you have more than a drink. They are always rude and Saturday my family and I went to the drive thru .. and after being "greeted" by a HOLD ON we sat there and waited almost 10 minutes the car before us had drove off because of the wait at the speaker anyway we drove into the line anyway and the car behind us ended up leaving as well. So we sit there a good 5 or 6 minutes behind the only car they let even place an order. My boyfriend decides to try to go inside and they tell him there's nothing they can do they have a big order before they can help anyone. As he leaves she locks the door so he went back into the line (it were up to me we would have left a long time ago) finally the car that had been there 20 minutes leaves and we pull up to the window the girl had so much attitude and when my boyfriend showed his irritation she says " uh uh I'm not dealing with his attitude someone come talk to this guy" Melissa a manager I guess is what she was supposed to be comes over accusing us of being rude when she hadn't seen any of the exchange and hadn't let us order yet. So we ask for the number until I look up and see it in front of my face my boyfriend then tells her never mind I found it and she says twice ya well my names Melissa!! After the corporate ppl fail to call us back we call the store and that Melissa hangs up on us she clearly can't handle her job. There were people driving off left and right that night, a few cussed and yelled as they drove off. We did none of that we tried to be calm despite we had antsy kids and had a long day and just needed to grab something quick before going home. Anyway thanks McDonald's but we don't need you Jack in the box is right down the road.. the service you provide is the worst but hey thanks for inspiring me to just cook at home a whole lot more! They may not care about us as one customer but eventually they will keep losing people who realize they are paying these people to make food wrong and give...

So today I decided to go eat at McDonald’s to so I get out the car and walk up to the door to walk in and I get stares so I’m like what are they staring at in my head so I open the door go inside and I’m Placing my order so the supervisor or manager or wateva calls someone form the back and then she goes meet the supervisor/manager and then their like “Aye you work here” I said “no this my friend shirt” they like “oh well you can’t wear that unless you work to McDonald’s” so I proceed to turnaround and the man that was taking my order was like “well I thought you world here were short staffed and you could’ve helped out” I said “ no I’m not even from out here I’m from Louisiana” so he said “Ohok” and then I order my stuff and I’m going sit down now the the supervisor/manager like “ yea you can’t wear that as regular shirt cause it’s uniform” I’m like “ma’am I’m not even from out here” then she was like “I don’t matter you still can’t wear it” and then proceeds to turn around and laugh and giggle so I’m like in my head first off all a shirt is a shirt so she not kno people donate McDonald’s shirt yk I could have got it from a goodwill or arc like be for real so still in my head I’m like my own mama don’t even tell me what to wear she didn’t even have to do or say that in front all them people if she just wanted to feel like superior in front all those people but you shouldn’t pick on people you don’t know but I kept my cool and kept it pushing cause this is ridiculous as a supervisor you didn’t have to do all that information of people tbh you could of just asked if I worked there and kept it pushing you don’t have no right to tell me what I could and couldn’t wear your not my mother and I’ve wore this shirt elsewhere and they never...

I went here just before the holidays and it was the worst fast food experience of my life. They asked me to pull forward in the drive through since my food wasn’t ready. No big deal, it happens. Over FIFTEEN minutes later someone finally came out, but they had the wrong food order. The worker seemed frustrated and didn’t apologize. We ordered a simple quarter pounder with fries. She asked for our receipt. We never saw that receipt again.

Fifteen more minutes went by before my fiancé finally had to go into the store to get our food. While he was inside, the same worker that took our receipt came out to inform me that we would “just have to go in - I don’t know what they are doing with your order and I’m off”. Not only was it unprofessional to ask a drive through customer to come in to sort it out, but it was also ridiculous that she (the only person in the store that I had seen and the last person to have my receipt) clocked out and seemingly told no one to rectify the issue before doing so.

My fiancé couldn’t even get the cashiers to the front when he went inside. They finally placed a burger and fries in the bag for him. It wasn’t what I ordered, but it was food.

I checked my card swipe time and it was 37 minutes from the time we ordered to the time we drove off. If you want faster service, I’d recommend sitting down at a local restaurant. They could probably feed you more quickly.

I honestly have no desire to eat at any McDonalds ever again because if...