Coffee Express — Restaurant in Port Clinton

Welp, guess what? Still inefficient! Made sure to go during a slow time so that I wouldn’t have to wait. Well, not only did the cashier not write my drink ticket, which meant the two people behind me got their drinks before mine, the sandwich I ordered was wrong as well. I’m almost to the place where it’s not worth it to keep coming back, no matter how good their coffee is. So disappointing to keep giving this place chance after chance and never come out feeling satisfied. Have downgraded my original rati from3 to 2 stars.

Third Update: SO INEFFICIENT! It’s extremely frustrating to see a coffee shop have such good food and coffee, but fail at running their floor. This morning I had to wait a half hour for a latte, a slice of pre-prepared quiche, and a breakfast sandwich- all while seeing people behind me get drinks, drinks be forgotten because they weren’t written down, drinks made wrong- basically an uncontrolled circus. Again, this shop makes such good beverages and food, it’s the only reason customers could tolerate being handled like this. But to mishandle how you operate the floor during a busy rush is a disservice to your customers, and your workers who are clearly trying their best just to keep their heads above water.

Update: Unfortunately this shop’s inefficiencies have not improved since my last visit. Aside from the same issues I listed in my first review below, this time my espresso beverage was only made after at least four other espresso beverages came up for people behind me in line simply because they don’t write down their beverage orders. The only thing redeeming this shop is the quality food and coffee the owner selected to put in this cafe; but the quality is held held hostage by the service, while very polite and helpful, just falls so very short in making an easy experience for the customer. It’s frustrating when just a few tweaks to the way they operate could go a long way in making this shop shine, but they seem reluctant to implement them.

Original Review: This shop does indeed have excellent food and coffee; however they're efficiency would be greatly improved by simply writing drink order on tickets or cups. My drink was made wrong twice, and by the time it was re-made, the person in front of me still hadn't received their beverage. Baristas couldn't find the customers when they called out drinks, and spent a lot of time wandering the cafe just calling out drinks hoping someone would take it. Writing a name and/or a drink order on the cup directly could go a long way for this small coffee shop. Their quality makes up for it in the end, but you have to be willing to deal with...

Such a shame. I’ve been coming here every day each time we visit, usually a couple of weeks at a time. When it was owned by Tina and Rebecca, it was amazing. Everything was delicious & carefully made. Unfortunately, they sold the business a couple or three years ago & the new management has no idea how to run the business. The staff seems almost surly. The food rarely comes out as it should. What ever breakfast sandwich I order always comes out hot on top & cold on the bottom. Usually something crucial is left out or mistaken: wrong bread, no ham. The wait time is longer, of course. On of the brightest spots in port Clinton is pretty effectively ruined. The staff is pretty young so this all falls squarely on the new owner’s shoulders. It’s clear all she wanted was a ready money making opportunity and lucked into one with a built in clientele which she is now demolishing. The last time I went, the extra time waiting in line was spent commiserating with other patrons about how awful coffee express as become & where else to go...

Just left this place feeling really unhappy. Haven’t even tasted my coffee yet but I felt the need to write this review. First time at this shop, there was a line but it was moving at a good speed. A young man came down the line with a notepad to get orders. I couldn’t even see the menu at that point but luckily I only wanted coffee. I asked him what roasts of coffee they had and he pointed to a line of carafes on the counter. Breakfast blend German blend etc. I asked what the German blend was. He looked at me blankly. I said “is it a darker roast?” He said yes. Seriously?!?! I’ve been a barista. I’ve had to tell people what type of coffees we have. It’s not hard. But you need to know your coffees. Then he hands me my cup and I had to pump my own coffee out of the carafes. The two blends both ran out and I personally had to switch the carafes. Not my job. The fellow who took my order was standing right there. Terrible customer service. Agree with what another person wrote. Felt very awkward. Staff was...