Aurelio's Pizza — Restaurant in Portage

The Aurelio's shield shamefully hangs over this locations door. I am a huge fan of Chicago pizza, and love Aurelio's. Steer clear of the Portage Aurelio's. This location carries the attitude that they're the only game in town, and pricey. We've paid their price time and time again and expect a better product than the garbage national chain restaurants. Multiple incidents with this location with laid-off visits for long periods - coming back later hoping for change with few alternatives. We've experience patronizing customer service on the phone, poor product packaging on sandwiches & appetizers placed in a thin paper tray, soggy crust on pizza and calzones / calabrese. On one instance, an Italian beef / sausage combo was ordered. The kitchen is in plain view from the counter. I watched the cook retrieve a raw sausage from the freezer and place it directly in the microwave...cancelled order and walked out.

Apparently, instructions specific to carry-out orders - repeated twice by the person taking the order - are ignored. The FOLLOWING DAY after a carry-out order was botched by this location, we were driving past the Portage Aurelio's, so we stopped in to inform the manager of their shortcomings. When reparations are requested, Portage Aurelio's protocol requires the product be brought back. I "CARRIED-OUT"...remember? We have busy lives, and the family was hungry. Yet, we are expected to get back in the car after unwrapping the food, make a second trip to the Portage Aurelio's, wait for new product, and head back home. Instead we settled for the sub-par product. Partial credit was offered on future orders. Are you kidding? How about my fuel and time? The love affair is over...there will be no future orders.

The apple falls far from the tree. Yes, that's...

I stopped in Aurelio's to get a carryout pizza. Place the order for a medium deep dish pizza with two toppings. I asked for a glass of water while I was waiting. Now understand today's date is August 24th 2023. I don't know what the temperature index was at 5:15 when I walked in but I can tell you I was soaking wet beat red in the face I'm in my mid-60s and I needed a glass of water. I was told they didn't have water to go. I said I didn't need a water to go I just wanted one to drink while I was waiting for the pizza. I was told they sold them in the cooler and I would have just have to ask the boss. Are you kidding me? What in the world happened to Common Sense and decent humanity? Needless to say I told her to keep my order. Aurelio's please please train your staff to be decent human beings. You can look at the staff chart for today between 5:00 and 5:30 and know exactly who is at...

My order read made incorrectly. When I called to inform them, the employee put me on hold to get an okay from manager to remake. when i went to pick up correction, they still charged me for their mistake and told me it was my fault they didn't hear correctly. I ordered 2 toasted nacho cheese ravioli appetizers. the 1st time, I received 2 orders of pasta cheese ravioli. the 2nd time, in recieved toasted 4 cheese ravioli appetizers. the 3rd time was a charm. but I still had to pay and wait. the manager Jill was rude and adamant that it was my fault. she said I should have said jalapeno cheese ravioli appetizers, that the is no nacho cheese. And it's my fault she assumed pasta instead of jalapeno, when I said toasted nacho. (What is a synonym for Nacho?) how the...? ridiculous! never...