BIGGBY COFFEE — Restaurant in Portage

It honestly pains me to give less than five stars because the folks at this Biggby are really nice and always make my drinks right! But- the drive thru is chronically slow. I’ve been maybe a half dozen times and I don’t think I’ve made it through in less than fifteen minutes even once. And this is with a small number of people in line, like four cars max. At this point, I usually get in line and just turn my car off, because I know it’s going to be a while. I have seen lots of folks abandon the line after waiting 10+ minutes and I know I won’t go if I have anywhere to be. Today I thought I’d at least be served quickly once I got to the window because I have two coffees with cream and sugar, nothing fussy, and no food. Nope! I spent 23 minutes in the drive thru for them to serve three cars, including me, and five of those were spent at the window. It seems to me that there’s a clear financial incentive for this Biggby to invest in improving their drive thru times because they are losing money doing...

Update: Good lord. Went through the drive through this morning, ordered a bagel and cream cheese. Got home to eat, and the cream cheese WAS OPENED AND ALREADY USED. Absolutely vile. Sent feedback to their feedback email, probably going to a black hole. SO GROSS!!!!

I usually expect to sit 20-30 minutes in the drive thru bc this place feels like it's usually under staffed. If there are more than 2 or 3 cars going through the drive thru, it ends up blocking the parking in front as well and can be a nightmare to try and get out if you decide to park and walk in. It's a flip of a coin what days they have all their food options available (supply chain issues continue to plague them) and on a good day, my coffee is actually hot... I don't go super often so maybe I've just had some really bad luck. The folks who work here are usually very friendly despite the product being sub par so at least...

The drinks and bragel were good, however where the problem with my visit here is pure logistics. This is a horrible location for someplace with this much business, it causes excessively long lines and wait periods. The way the parking lot leading up to this location is super tight, so once you are line waiting to get to the speaker box to order you can't even leave the line until just before you can order if you are running low on time from the wait.

-Please note, once you do place your order you are the very next one served and that does go fairly quick-

The problem with this location is NOT the staff (although I'm sure another person or two would help), but it is THE LOCATION itself. As much as I hate to say it, I will never come to this Biggby again. So whoever owns this franchise location, PLEASE find a...