Jimmy John's — Restaurant in Portland

UPDATE JJ's is very quick to respond to bad reviews on Google saying, "This isn't how we roll! Reach out on this link:" Link says you will get a response within 48 hours. Two week later, no response. It's a joke. They rush to Google reviews to look like their customer service is super responsive when it's non-existent. Countdown to them responding to this update with, "This is not how we roll when we say this is not how we roll!" Done with JJ's.

Went in for lunch today and ordered a #10 with peppers and onions. Got back to work and... no peppers or onions. Called the store and they said I had to bring the sandwich in and they would make me another. I said I was back at work over the bridge in Vancouver. They said sorry. Really? You screw up my order and I have to take time off work to come get it remade? No credit? No coupon? I've probably ordered ~50 sandwiches from JJ over the last 3 years. I was bummed when they recently raised prices and started with the tipping screen. You want me to tip for service before the service? Or you want to guilt me into paying the wage of your underpaid workers? Well I tipped before service and when my order was screwed up, no service. I think I'm...

During a softball game several team parents placed an order online and sent a parent to pickup the teams order. Once the parent arrived a crew member stated his online order was on the self, the parent grabbed the order (not sure what all was ordered to verify it was correct) but brought it back to the ball field. Ordering parent discovered it was not the teams ordered and call the store. Some very rude crew meme er insisted that the order be returned to the store at once, and if it was not returned they would “call corporate” on the customer, not caring that the person calling was disappointed with THEIR mistake AND had to drive all the way back to get the correct order (because who doesn’t want what they ordered) AND THE WORST AND SCARIEST PART ABOUT ALL THIS….they served the food that made its way to the ball field to the other customer (hence why they wanted it returned) I feel horrible for the poor person who ordered $80 in food that others touched and opened NOT TO MENTION it’s illegal to serve people food that has been delivered HOW GROSS!!! And by the way don’t worry about calling “corporate” crew member I’ll be calling them...

Sandwiches are (slightly) above average IMO, but if you are ordering online, be sure to check your order. I ordered three sandwiches online for pickup and two out of the three were completely fouled up -- extra mayo on a no-mayo request, no onions on an extra-onion request, no avocado on beach club that lists avocado in the description, etc., etc. My son, who is a college student in the area, laughed and told me that he and his friends know better than to order online from this location as they foul up orders repeatedly; you need to be there in person -- or find some place else to eat. UPDATE: Owner requested that I go to the Jimmy John's website and enter pertinent information, which I already did on the day of my visit. Not sure if they are still waiting for me to update, but I have not heard back from them. I assume they consider the...