Domino's Pizza — Restaurant in Portsmouth

I see these comments below me and I think they have listened and fixed their service because I have been ordering from this one for months now and I have never had a bad experience with this store. The only issue I had was financial where it looked like someone charged me for pizza on a day I actually didn't order, they couldn't find the receipt or online order and then the amount cleared my card. Someone was supposed to contact me about it but she never did. That was a $25 charge in fact so I wasn't thrilled about that or the lack of attention this got but the food is pretty solid. I have not received a cold or incorrect pizza, they deliver really fast, never force me to come out of my apartment to meet them even though this is a less than savory neighborhood and the drivers are always very pleasant. I still would love to know where my money went but otherwise I think they're decent. I have also ordered a number of vegan pizza's and it was never done incorrectly. In fact it seems that they even sprinkled extra herbs on the pizza which was amazing, everything tasted great. Other than maybe taking better care when someone calls in about a billing issue and taking the time to research and get back to the person food-wise I have no complaints. In comparison they are better than their Pizza Hut counterpart who delivers here. Now that's some cold, rude bullshit right there. I try not to order from them if I can help it but that's for me to rant on their...

Order placed at 5:24 PM, Wednesday evening. Delivery time given was a few minutes after 6, to quarter after... 2 medium pizzas and a salad, so not a huge or complicated order. It arrived at quarter after 7. No update, no explanation as to why it was an hour late. Almost 2 hours total is ridiculous and I would have just gotten something else had I known.

Tried again for pick up and similar failure. Sat in the car for 20+ minutes after hitting the button on the app. Despite providing make, model, and color, then the app says turn your hazards on... ended up going inside where they walked past me for several more minutes. When they finally responded after i called out, they were incredibly rude and offered nothing for the delay or their poor customer service or the now lukewarm pizza. I will definitely drive to the other store from now on. Failures all around.

**Tried again a few months later, and 20 minutes after ordering online, AFTER pizza tracker said the order has been made, they call to tell me they're not delivering so I can pick it up or cancel the order... Ridiculous.

Update 8/18/21: Desperation set in and we tried again. After I placed the order, they called to ask me AGAIN if I could come pick up, while telling me my food would be ready in 8 minutes... So cold food whenever they get around to delivering it, OR pick it up after choosing delivery for a good...

Update: 04/14/2019 -

This franchise is giving away free food for a five star review on Google and Yelp. Unfortunately this means that none of the five star reviews can be trusted as this is bribery / extortion. If you see any 5-star reviews on any reading site for this location, the review is bogus and you should disregard it. I will say the take out pizza that we ordered this time was slightly better than the other pizzas we have picked up on average. I will not change my review.

This is an example of why Portsmouth gets the reputation it deserves.

You can't even get pizza delivered reliably. Ordered a 3 topping cheese pizza last night (10/21) and while it took about 20 minutes to get prepped (I'm just ok with that), it took over an hour to deliver and I live about three miles away.

What takes over an hour to deliver? A pizza order that should have been reasonable, turned into a 1.5+ hour delivery from time to order.

It's obvious that the employees don't care about their jobs or their customers here. I will never order from this location again.

I will likely forward my complaint to corporate, but I'm skeptical it will matter anyway. They could give me free pizzas galore, but I'd never order them from this location.

If I could give negative...