Wendy's — Restaurant in Portsmouth

After a 10 year stint of refusing to eat at Wendy's due to a prior issue, I decided to give the franchise another chance. Unfortunately, this was a horrible lapse in judgement on my part. Is throwing shade towards customers in the training guide for new hires? Seems to be a trend that did not go away after my 10 year absence from eating Wendy's. The lack of enthusiasm could have also been excused if this was during a "rush" or employee attendance was low. Neither seemed to be an issue during my 15 min exposure.

Atrocious customer service with drive-through personnel can almost be excused if the food is on point. However, this was not what transpired. The order involved a Baconator, which the person running the drive-through headset seemed be in disbelief I requested it. After driving home and opening my Baconator due to the amount of a mayonnaise mixture dripping down the side of the smashed burger, I noticed something strange. "I knew I shouldn't have gotten out of bed today." - Squidward (Spongebob SquarePants).

The tomato looked like it had been left out all day, smashed on the ground, and fell apart when I removed it from my burger. There were an overwhelming amount of onions accompanied by a moist rubbery piece of lettuce. Be that as it may, these issues were not the worst problems with the Baconator. THERE WAS NO BACON! What in the 'Merica is going on here? The whole reason why I wanted this overpriced burger was for the bacon goodness and didn't want to order three Jr. Bacon Cheeseburgers. Nevertheless, this has officially reminded me why I will continue to avoid Wendy's like women avoid...

UPDATE (03/14/22): I received an email from corporate asking me to contact the General Manager so that I could stop by the store on the days that she is working. I have not done this yet and find it strange that I should announce my visit. I will keep you guys posted!

February 2022: Horrible. When I pulled up there was a car in front of me .not sure how long she was there but we waited 10mins and still no one helped them so they drove off. I pulled up waited a minute then said HELLO, ABOUT 30 SEC LATER a girl ( Brice or Bree) said " yeah, what can I get you". Then all I could here was laughing, screaming and playing in the background.I got to the window the girl Brice or Bree acted like she didn't even want to deal with me, I said ty after she gave me my CC back .nothi g, she handed me my food, I said ty. And still not a word ..just turned her back to me. I didn't get a recept, My fries were old, greasy and refried. The burger was a mess..Bread torn..I go around to leave and there were 4 cars there and the staff waited till I got my order and drove around before they took the next order. There were 2 girls working the drive thru and people can't even get served. It a shame we get charged more for our food and the service is still hideous! I will never go to this...

Stopped here yesterday with my dad to celebrate after I purchased a used car. Despite there basically being no one else there ordering food at the time, the staff were all busy chatting and it took a long time for someone to actually come to the counter and actually take our order. I don't typically complain about staff chatter - I get it, work gets boring and having people to chat with helps a lot - but this was excessive. I ordered spicy chicken nuggets and fries and my dad got a cheeseburger. My nuggets seemed okay, not fantastic but not terrible either, but the fries weren't fresh and most of them were unusually small for some reason. Meanwhile the cheeseburger my dad ordered was so bad he didn't even finish it. I can't go into much detail considering I'm not the one who ate it, but even I could see that the cheese wasn't even fully melted. The place wasn't clean either - there was a slippery uncleaned spill next to the soda machine with a mop sitting next to it, but no one was actually cleaning it, even after my dad pointed it out to staff. There were flies buzzing around while we ate too. And without going into too much detail, I'm pretty sure I got food poisoning from this place...