Three Cousins Diner — Restaurant in Pottstown

Customer Beware.

Met my wife for a quick workday lunch at Three Cousins Diner in Pottstown last week. It was our first time visting the establishment.

I'm a Medicare physician and she's a medical laboratory scientist at the nearby medical center so we were both "on call" during our lunch hour. As our food and drinks were served, I received a call for a patient issue that needed to be addressed immediately. We apologized to the waitress for our quick about-face and asked for take out containers for our untouched sandwiches and drinks. She brought 2 containers for our food but informed us that they were under new ownership/management and the new team had just announced a "policy" that soft drinks would be unavailable for take out. Confused, I explained that the drinks were not refills and were the original service for both of us. She set out to clarify the policy with one of the new owners and I heard her state rather loudly and curtly in response to the waitress' query, " Absolutely not!" When the waitress returned to our table, she profusely apologized for the owner's response and said she was totally embarrassed by the recent policy changes decreed by the management team.

I mean find me another food establishment in Pottstown that won't allow you take your paid-for drink with you as you leave. As we stood to exit, the young waitress leaned in and said that we should address our displeasure to the woman she had just spoken with.

At the front booth next to the cash register sat a group of what I assumed were the four new owners with laptops and tablets in hand... no doubt devising some new, nonsensical and customer-offending policies as we approached the counter to settle our tab. As I explained the situation to the group, they sarcastically dismissed my concerns with a blatantly insincere, "Thank you for your imput we'll certainly take it under advisement," while doing absolutely nothing to actually address and remedy my immediate issue.

It's like get me a take out cup so I can drink the diet coke for which I just paid $2.75. It's not a refill, it's THE original drink. Charge me a dime for the Styrofoam cup if you'd like. At that point an older mustachioed man in the group stood up from the booth and got directly in my face, glowering as if he were about to attack me. Literally. Keep in mind, my wife is in lab scrubs and I'm in shirt and tie and we're both wearing our work-credential lanyards. As I turned to leave, I could see the small ownership cabal snickering amongst themselves with smug satisfaction at having put an ungrateful customer in his place.

As we walked out, the older gentleman told us to never return. Right-o good sir. My sentiments exactly. I turned to the wait staff as I was closing the door and warned that "if this is how they treat paying customers, god knows what they're capable of doing to you. They write your checks."

I have since learned that the diner at that location has a troubled past and has had several ownership/name changes over a very short period.

The residents of Pottstown deserve much better than this rag-tag cabal dispensing ill-considered and poorly-reasoned edicts from "On High" with no regard to true customer service at a time when discretionary money is tight and customers have numerous choices on how, when and where to spend their hard-earned entertainment and dining dollars.

As for me and my singular experience; I chose to spend mine anywhere but Three...

Zero Stars is not an option!!!! Absolutely atrocious! Stay home and avoid this place like the plague. After waiting 45 minutes for our order one item was brought out without the rest of the food. It was ice cold and sent back. Ordered home fries well done they were as white as freshly peel potatoes. Sent both orders back. Instead of keeping our food hot while they cooked our home fries properly the let our omelet and benedict become ice cold the brought out hot home fries with ice cold food.

I showed them that the food was no longer to proper temperature and sent it back. Again waited twenty five minutes more only to have them bring out someone else's food. Told them to forget my omelet that after an hour and fifteen minutes I did not want to wait any longer for food that would again come out piece meal cold and not what I ordered.

Neither the owners or manager came to apologize for the horrible kitchen service instead the check was left on the table. I paid the bill and will never ever return. It takes a lot of incompetence and a huge "I do not care attitude" to provide such poor service and low quality food. This business with this attitude and poor kitchen will be out of...

Yeah really good I used to eat at this Diner before it had changed names. Used to go there quite often for breakfast every other week or so with my mom and dad. I actually think it's better than it was before. There's a few things on the menu that weren't always there and I think maybe they're going through a different distributor for some of the other items. Portion size was amazing. My pancakes were so gigantic I didn't even need everything else with them. So I took it home. Have also come for early lunch. Really like the curly fries and pretty much anything with meat and bread on the menu. But they've got amazing breakfast. And the staff is always very pleasant and attentive. Thank you for being an awesome restaurant, I feel like that's a rare thing nowadays. Great staff great food...