Thai Ladle — Restaurant in Poway

Horrible. I have eaten here for years - I have a food allergy and carry an epipen ( not peanuts) I placed my order, the staff confirmed it with the cook. I was told I was not allowed to eat inside - as it was a table service establishment ( totally fine I was taking take out). I picked up my meal- the the cook had desired to add seasoning / spices that I had clearly requested to be not included. I asked for my meal to be refunded - 20min later I am not sure the young women managed to do that. But for me the issue was the cook coming out and telling me I could not have the can of coke I ordered as it was red and clearly I was allergic. Unbelievably horrible service from the staff completely and totally humiliating and a 100% lack of understanding. If you have any special food requirements avoid at all costs. Very disappointing to a place I used to eat at...

Edit: Updating my review from 1 star to 4 star

Thai Ladle got back to me and outlined that there was a technical problem and their restaurant was closed yet still accepting orders. They were very apologetic, issued a refund, and provided a discount due to the issue. I very much appreciate that this was all cleared up.

Generally, my experience with Thai Ladle has been great. I always order delivery. Today, my order was cancelled after 45 minutes with no explanation (after being confirmed). The restaurant is open but no one would pick up the phone after trying three times.

If you're going to order from Thai Ladle, I'd highly recommend choosing from other options if you want your food...

These are the same owners as the Ramona location. They had their soft open this month.

Food: good quality, everything seems fresh (vegetables were great) and it's made relatively fast. We got the pad thai and spicy noodles (drunken noodles). Menu is short and sweet, all the regular Thai stuff. They ask what level of spiciness you want. Try the coconut milk with tapioca - sweet with a fruity hint; almost reminds me of horchata.

Service: great. They don't really need to come around to see if you need anything, but they do.

Atmosphere: small cozy place. A big rectangle with a handful of tables and some minimal decor and wall paintings. Water dispenser is out so if you get water to drink, you can grab cups and...