Chipotle Mexican Grill — Restaurant in Prairie Village

This experience was definitely better than our usual location, (which we have sworn off for now!) but something is off with Chipotle. For the past 4-5 months, we have noticed a change in the chicken—and not for the better. Chipotle used to be one of our fast-casual go-to’s, but sadly, I don’t think that it will be anymore. Upside: ordered through the app and food was ready right on time, and during a busy mealtime. Worker greeted me immediately and seemed friendly…But burrito was not wrapped securely, and we were disappointed in our burrito and bowl. If this were our first time, we’d probably say, “That was pretty good. And a great value!” But compared to what it used to be—what we fell in love with—the chicken is no longer there. What has happened to that perfectly seasoned and fire-grilled, charred deliciousness?!? I have reached out to corporate before, and got no answers.☹️ Soooo, it must be...

I’m giving this one star because you need to choose one!!! I come here every so often and one thing about me I am huge and on giving respect. I walked in today to pick up 2 orders and the employees in the front mainly the Mexican woman were so MEAN and DISRESPECTFUL!!!! I even spoke in Spanish to not have everyone in our business to let them know it was uncalled for and the girls behind the counter literally started yelling telling me to leave. It was okay for them to treat me like trash but for me to speak up about it was wrong. The fact that it’s 2023 and people feel so entitled to treat another human being any type of way is disgusting. And whoever runs this location should be ashamed of themselves. Just know if you’re Latino the Mexicans here will treat you worse than the white people....

This Chipotle location is a god send. I haven’t had Chipotle this good in years, I’m not even joking. I live downtown KC and all the closer locations to me have significantly gone down in quality. Horrible service, filthy restaurants, poor quality food, etc. This was the exact opposite of my visit tonight…. I was so in awe that I had to come on here and write a review.

I came in at 8PM on a Thursday evening (tonight). All the food was fresh and delicious, and servings were huge. Like, I got twice the amount of food I normally get at the Plaza location. Plus, it tasted 1000% better. This is the Chipotle I remember and love!! I will definitely be back… I don’t care if the drive is a bit long… it’s SO worth it for this level of quality of food. Corporate needs to give y’all...