Dunkin' — Restaurant in Prattville

I Have many health issues and finding things to eat while out can be challenging, however I find the Egg & Cheese wraps are something I can eat with no issues. However the other day I got more than I am used to getting. Not sure What exactly what this is but driving down the interstate I knew something wasn't right, thinking it was a hard piece of tortilla I removed from my lip and about had a crash when I seen that it wasn't egg, cheese or tortilla 🤮 I pulled off interstate to further inspect and I'm not sure if it's an insect, piece of food or what but it's definitely not what I was expecting! I immediately got sick to my stomach and I called Dunkin corporate to report what I had found. After getting my information they had a regional rep call me. I sent pictures and her assumption without seeing it up close or such was it must be Food from the associates not changing out the food wrappers in between prepping foods. She offered to refund my money. I was on my way to FLORIDA n already late so I told her I would be trying to figure out what it was n get back with her once I'm in town. I appreciate the refund being I was too freaked out to eat it, And I felt a bit dismissed being there was no urgency to find out what it actually is. I have been a loyal customer for over 10 yrs to Dunkin Donuts, I have Slowly stopped going being they charge me extra for non dairy milks, the perks for coffee haven't been the best and it's rare you get consistency with how coffees are made. This experience makes me rethink ever going to Dunkin again. I'm not sure if these are insect pieces or food foreign food pieces but either way it has...

This establishment is a joke!! It is ran by 2 barely legal children who also date. If you want to come in and see the "managers" having a loud lovers quarrel this is the place for you! I have never in my life heard of any job that allows 2 coworkers let alone 2 MANAGERS be in a relationship especially when there are issues like this present. The male manager is absolutely unhinged and has anger issues it seems like. He is has no filter or respect for others and curses out employees like they are dogs, including his manager girlfriend whom is almost always crying because of him. Then you have these 20 yr old managers outside smoking pot and with underage employees at that. Whoever is above these managers and this store should be ashamed of themselves. This is not a healthy environment for anybody to work in! It's not fair to the employees who have to deal with it everyday nor the customers who are subjected to it. DO BETTER DUNKIN! I am honestly dumbfounded by this things that have been allowed to go on at this store and for how long. I can't even enjoy my favorite drink anymore because I refuse to...

Okay look, I’ve been coming here on and off for a year to the Prattville DD’s. And I can’t figure out it it’s your lack of pride, lack of management, or lack of motivation. Maybe all three. But I never have a good experience here. Prattville is closer but I will drive to Wetumpka to get my sandwich and coffee every time. Not only because Wetumpka’s DD’s team is friendly but because my sandwiches are hot, and they have plain bagels! You never have plain bagels, I can live with that but maybe you should raise your par.

I always go for the sourdough egg sandwich or the sweet maple bacon sandwich. I get it at Wetumpka and it’s hot and toasted. I get it from Prattville and I get bread, cheese and egg are cold. My bacon is Luke warm.

Today I got maple bacon and my croissant was hard as a rock.

I understand your burnt out I understand you probably don’t get paid what your worth. I understand you probably have things going on outside of work. But don’t take it out on the guest, and if we are being kind to you...