Pizza Hut — Restaurant in Prescott Valley

WOW. Where do I start? Well, I ordered the food online at 6pm and was given a delivery time of 6:45. That was acceptable since it was dinner time on a Saturday night. However, come 7pm, still no pizza dude. I called the restaurant and was told by the manager, ROBERT, that it was on it's way. Pretty vague, but ok. Waited another 30 minutes and pizza guy finally showed up. So now our food is 45 minutes LATE. The only condolences I was offered was "Yeah, we're busy.." I inspected the food as he handed it to me and as I expected, what I got for 60 dollars was a cold, dried out, congealed mess that was stuck to every side of the soggy box it was contained in. The guy handed me the credit slip to sign and as I was signing it, he said, "I left your other order of wings and your drinks, I'll just have to go get it." I assumed he meant from his car. I waited by my door for nearly 5 minutes before I realized that kid had left my house! He didn't even give me a copy of my receipt and he didn't deliver my entire order that I waited an hour and a half for! UGH. So, I called the store back and talked to ROBERT, AGAIN. He made it seem like it would be this huge process to get refunded for the items that were not delivered and instead offered a $25 credit on my next order. HAH! There are 100 pizza joints around here, what makes you think I'll be ordering from you again? No thank you. Besides, I'd probably just get the run around next time I try to order from there anyway. I asked him if the kid was going to COME BACK with the rest of my order and Robert assured me that he would. Well, surprise, surprise. To my door did NO ONE come a-knockin. I WILL NEVER, I MEAN EVER order from this Hut again. My children are involved in community sports and Boy Scouts in our area and I will be sure to spread the word to all of them too. We can take our business where it is appreciated and where spending the better part of $100 bill will actually get you what you paid for. Shame on you,...

My last visit here was 7/3 and it's definitely my LAST. Ordered 4 pizzas for my coworkers on night shift at 9pm to be picked up at 1015pm, 2 of the same, and 2 different. The store was not busy, employees wandering around aimlessly, and had to wait in the drive-through over 20min while 1 sole employee attempted to complete the order. Upon receiving the order at the window without a receipt by some young girl, I asked if she could tell me which pizza was which, to which she replied, "I don't know". No sorry for taking so long, I don't care, F U or anything. Upon arriving at work, I found that all 4 pizzas were the same as well. This is not my first negative experience at this horrid pizza hut but it IS certainly my last. Furthermore, I sent an email to their corporate website and was assured that this store's management would contact me within 3 days as I would have complained in person, though they were conveniently closed the following day, and alas, I still have yet to...

Walked in and took at least five minutes to be seated. Only one other family was eating and they were finishing up. We heard a lot of talking going on behind the counters but no one came to seat us. After waiting the five minutes we were finally seated. Took another five to ten minutes for the same person that sat us to come take our order... Again the place was almost emptied. For being no one there and it sounded like not many to go orders were taken it took a long time for or pizzas to get to the table. After the food was brought the waitress never came back to offer refills. We waited for the check and one came. We did however hear the employees talking about non work related items. We finally got up and went to the counter to find the workers sitting on the counters just chatting...I am down for chatting when at work when work is done but when there is work to be done I expect no playing around and no chatting about non work...