Prescott Valley Ace Hardware — Local services in Prescott Valley

Ace Hardware used to offer legendary customer service. They used to also offer a vast selection of harder to find items the box stores would never consider carrying. That included Prescott Valley Ace Hardware, but in the last ten years the customer service has all but disappeared, in large part due to the employees knowing little or nothing about the products and showing little interest in helping. It's also unfortunate Ace has chosen to peddle overpriced brands like Yeti, Stihl, and Traeger when their overall prices are already higher than the box stores. To make matters worse, they recently changed the layout of the store, although for some reason they never finished the remodel. Not only is the layout illogical, with the hardware section being separated into two sections for instance, but the departments are smaller and the selection has been cut back. If they insisted on relocating the open stock hardware they could have at least moved the rest of the hardware section to the area directly adjacent. That would have provided a perfect place for counter height drawers and bins with plenty of space for filling out the parts bags or working out the needed hardware for a current project. I doubt it's a coincidence but the section selling overpriced grills and fluff is now twice the size. Sadly, the rare time I go there for the occasional hard to find item I usually leave empty handed. As such we have been making the trek to True Value on the far side of Prescott when possible. That store is clean, well stocked, and the staff are cheerful, enthusiastic, and always helpful. Their restrooms are cleaner than the sales floor of Ace. The rest of the time there is no incentive to choose Ace over Lowes or Home Depot...

Took a not starting weed whacker i had purchased from Ace, to get fixed. Was told 3-5 Days.. 3 weeks later I get it back unrepaired. Wasn't even looked at. I escalated the issue last week, and the mechanic removed it from his bench. Didnt look at it. Never a call. The girl on the phone was great- apologized for the blatant unprofessional ism. When I go to get, takes 20 minutes to get.someone there.. then they won't refund my.cash- gotta put it on a card.. gotta go get my card... then they make me feel like It's my problem. Manager Holly had no remorse, nor apology, made me wait.. ugh. Find somewhere else to bring your stuff.. Ace Lost my business because they simply didn't care about me, my issue, my equipment.. just didn't give a damn.. Edit: july 19. I called, as they suggested in their reply.. but never even got a manager.. lol. Thank goodness there are other options in town. Ace really let me down.. and continue to do so. Lip service,...

Ace is awesome. No walking up and down aisles trying to find help, unless that’s just what you want to do to learn the store. The employees are personable, helpful, and pleasant. This is refreshingly different from the big box stores, who have long forgotten that their customers are the sole reason they’re in business.

I came in looking for several items and the staff immediately asked if I needed help, and I did, as this store is huge, and I’m new to Prescott Valley. When I entered, I told them what I was looking for and the person at the computer provided directions. His colleague then escorted me, ensuring I got every item I needed. The process was relatively quick. The delightful woman at the checkout is friendly, having a very positive attitude. I will certainly frequent this store in the future. It is refreshing to find an establishment showing this level of respect for...