Batteries Plus — Local services in Prescott Valley

What a difference 2 years make. Two years ago, I thought this was the greatest store. Jeff and Barb were very attentive to what I needed and bent over backwards to take care of my battery needs.

Now I am very disappointed in the Prescott Valley, AZ location. The first reason I am disappointed is that recently there has been an increased spike in COVID-19 cases in Yavapai County and advisability of masking in public places is all but a mandate, I visited on December 23rd to recycle drill batteries and to make a purchase. First thing I noticed is that customers were coming in and out unmasked, which I can understand from naysayers, but also the 2 employees in the store were both unmasked and dealing face to face with unmasked customers without social distancing. In fact, I was the only one wearing a mask inside the store. So the CEO's statement, " we've all worked together to follow the latest health recommendations: maintaining appropriate social distance, adhering to local mandates and masking up" is false advertising.

The second reason I am disappointed is that the battery I wanted to buy is advertised on the Batteries Plus website, but the employee told me that it is not available. Why is it on the website if it is no longer available to buy? He indicated that the battery in question was no longer available to be ordered and that it was no longer being carried in the warehouse, but as of today, it is still on the website, so (1) the website conflicts with reality, or (2) the employee did not want my business. There was no effort to provide information where I could buy the battery I need, nor was there an attempt to even look up any further information.

Since this store is the only "game" in town, and since this store doesn't want to practice safety to it's customers, I will not be doing any further...

Last week, I noticed the house batteries in our motorhome weren't holding a charge and since they were 5 years old we decided to go ahead and replace them. I obtained a quote from 3 of the local RV dealerships and they were all about the same; $1,200 for 4 new 6v batteries. This price included labor to install them.

I was just about ready to go with the lowest of the quotes but happened to drive by the Batteries Plus store on my way to run some errands. I've never been to a Batteries Plus and assumed (like a lot of people) that they are a distributor and didn't sell direct to the public. I figured they only sold to car and RV dealerships who bought them in large quantities. It might sound stupid, but a lot of people assume the same thing.

But since I was driving right past them I figured it was worth a shot so I stopped by. I ended up with a quote (from Ryan) for $655. For the same batteries the dealerships were going to (mark up) and install for me for almost twice that!

I told them I wasn't able to drive the motorhome to their location and they didn't hesitate to come to me for the install! The level of customer service I got from these guys is very rare these days. Clearly, the few negative reviews here are employees/owners of local competitors. Anyone who has ever met with any of the guys in this shop would agree. It's basically just the owner, David, and 2 other guys who've been there for years. Batteries Plus has been at this same location for 16 years.

I will recommend them to all of my family...

I took my phone to Batteries Plus for a battery replacement. The clerk had advised me on an earlier visit that he had experience doing this type of phone. I brought the phone in and the clerk said that he had a video that showed him how to do it; I explained that I also watched some videos and that if he was unsure about the job that it would be no problem for me to take it elsewhere or do it myself. He said no problem, he was experienced and knew how how to do it. Id' never done it before so I left it to the "experienced" Upon returning to pick up the phone I was informed that he had broken the screen. I could see the pry marks where he tried to force the screen off instead of working around the sides to gently remove it. He became confrontational and abusive as I appeared a bit unhappy that he broke my phone. I was now facing over a week without my phone missing important calls, business , family etc. I lost a lot. When I inquired about the 30 dollar charge the clerk said "I did the work" I made contact with David Sullivan the owner. He wouldn't even let me speak, burying my every sentence with confrontational language and belligerence. No regard whatsoever for the massive inconvenience. Refusing to hear my experience he cut me off stating that "It's a work day and you have to call me after 7 if you want to discuss it. Imagine the "work" I was forced to miss. His concern was more centered around what the repair costs to himself was than treating the...