Evan's Sweets — Restaurant in Princeton

I don’t want to bad mouth any business and typically I will not do a review, but changes need to be made at this (what used to be great) frozen custard spot. Over the past few months service has declined extremely. Tonight was the worst. I had a very simple order of a chocolate milkshake with some Reese’s cups added in. The first time the milkshake came out after a 45 minute wait it was watered down and just looked like chocolate sludge. It also had no Reese’s cups in the mixture. I decided to politely ask for some Reese’s to be added in to which wasn’t an issue but this was also another 10 minute wait just to be seen. I also want to note that when I walked in the door I wasn’t spoken to or greeted. I had to bring an employee’s attention to my issue. Then I watched as the other employee didn’t seem to have a clue as to how to add Reese’s into the already made milkshake. I stood there for another 10 minutes and watched as the employee with NO GLOVES kept using my straw to try and mix in the resse’s. I want to note that no employee was wearing gloves while handling money and then preparing the food and drinks. By the time that I got the milkshake it was completely melted and discolored. I don’t want to blame the employees completely because it appears as though they have not had proper training. Unfortunately what used to be my favorite place to get a sweat treat has just lost a loyal customer. Berkshires was doing something right that Evan’s sweets is not. The quality and taste isn’t the same. The customer service is non existent. I hate to see what used to be a flourishing business fail in this way. Change needs to be made. I could’ve given this a 1 star but I’m giving it 2 as a courtesy and hope for...

While we love this place and it is a staple of the area it has gone downhill since changing hands. The flavors used to be vibrant and delicious now you can barely tell the difference between the flavor of the week and the vanilla. I had salted caramel and vanilla side by side and couldn't tell a difference. They've even managed to make coffee a weak flavor. Trying to pumpkin pie today was the last straw. It's ok but again just barely different from vanilla. If I had a blind tasting I couldn't tell you yes this is pumpkin pie flavored. Just that it's slightly flavored. We love to go but unfortunately they have turned our former favorite flavors into disappointments. The quality however is great so sticking with chocolate or vanilla is really the best way to walk...

The lack of an intercom system in the drive thru completely ruins this business!! The normal purpose is to have the order ready by the time you get to the window. Here you have to place your order at the window, which causes some pretty lengthy waits. I have been coming here every summer for as long as they have been here. Strawberry has always been one of the regularly offered flavors and it is even on the menu as an every day custard flavor and then the flavor of the week. Well all of a sudden, even though the menus say it's there, the lady at the window was like "uhm we don't have strawberry" and when I rebuddled that it has always been an offered flavor and that it is wrote on the menu she continued to tell me I was wrong. Way to ruin my favorite...