Smoothie King — Restaurant in Prosper

I’ll second the “rude” employee review below. I’ve worked food industry for years. I came in very excited to get the $5 friday offer. While I ordered my drink I asked to confirm this was still a thing. Call me paranoid. Or intuition. I sat down afterwards and noticed I paid $12…I asked the little teenage boy who took my order if I accidentally got charged more, which would have been fine if that was the case and we could have corrected it no problem. Instead, he told me in order to get the $5 drink I needed the app. That’s never been a thing. I’ve gotten severalllllll over the years. I asked if this was a new thing, and he doubled down, he lied and said no, with a horrible attitude?? If it was a new thing, that would have been annoying after the fact, but at least he could have told me when I confirmed before I checked out. But he didn’t. He then said because I subbed almond butter instead of the fruit, that’s why it cost more. Which again is incorrect and a lie. He again had an attitude with the intent of being ugly. On top of that, I ordered the chocolate gladiator. He ordered the wrong drink that didn’t have chocolate as an option on the big menu, so the POS must’ve somehow let him give me the wrong drink with chocolate? I only know this bc he became very combative and somehow kept shifting blame onto me? Once I read the flavors on the big menu he looked at the POS and said “YEP we do chocolate for the Activator” Does it LOOK like a customer would see the POS and then order a drink that does not exist on the big menu? At this point, I’ve lost my cool and asked for a refund, with the receipt he never gave me or asked to give me. The manager then came out and told me the app thing is from a NEW PROMOTIONAL OFFER that ends soon btw, and is not the $5 Fridays. Did it have to get to that point? No.

Honestly, horrible and entitled little boy made my experience so unpleasant. Imagine if he let me know of the offer when I asked before I checked out? Why not PROMOTE the PROMOTIONAL offer especially when asked? Like I said, I must’ve intuitively asked bc I was paranoid something would go wrong. Which leads to the employee wanting to go head to head with a customer based off ignorance and entitlement? So lazy.

I’m discouraging anyone I know from this location. The other...

I visited at 8:52pm 12/19/24 with dylan. Instead of using the tin metal measuring cups for accuracy as he is supposed to, he used a plastic smoothie king cup of 4 heapings. When I got in my car and tasted the smoothie, it taste like water. I went back in at 8:55 and informed the employee it taste like water because theres too much ice. When he reached for the plastic cup again with the remake, I asked why he was not using the measuring cup. He then irrelevantly and rudely stated that they were closing. I then stated that may be a reason why my smoothie isnt being made correctly. To which he replied, I know the measurements and you came when we are about to close. I was on the phone so I did not have time to get a refund and have my order remade a third time due to still tasting like water. If i wasnt on the phone, there would have been an escalation as he was wildly inappropriate and unprofessional. Smoothie king customer service is poorer by the day at multiple locations. I visited nother location 4 days prior in Frisco on preston and the female employee claimed to have no ingredients to make smoothies because they were understaffed. I drove 15 minutes to smoothie king just for the door to be open like they were serving, no ingredients to be out and ready to make smoothies, the employee to not be professionally in uniform & to tell me smoothie king is understaffed and she cant make smoothies. Definitely not spending more money with sk as they are all hiring young, lazy and insane children and I cant keep wasting valuable time. I spend $12 nearly every day of each week to experience consistently poor service and smoothies. I pay that amount for convenience. Im definitely losing more than im gaining with smoothie king. Definitely not any value of any kind either financially, time-wise, or service-wise. Time for a nutri bullet....

Customer service needs work. I ordered online for curbside pickup, which is right by the door with windows to see when someone arrives for curbside pickup. I received an email to hit “I’m Here” when I arrive. I hit the “I’m Here” button when I arrived and then it said “Thank you for letting us know and we will bring your meal out shortly” and the email said my order would be ready at 10:41am. I arrived at 10:46am and I called at 10:50am to check on my order because I watched inside to see if anyone noticed I was waiting and two girls looked at me at the same time as they were talking but never acknowledged I was there and the girl that answered the phone said “when you arrive you HAVE to call and I explained I went by what the email told me to do and that it said you were notified and would be out shortly, she began to argue with me that I have to call for them to bring it out and she continued on until I finally just said “ok I got it” she was very rude the way she spoke to me and I will not return to the Prosper location. Ordering online they ask for the color, make, and model. I was the only vehicle in line at the curbside pickup and the inside of the business was empty, so there was no reason at all they did not bring my order out until I called, especially since I know for a fact they...