IHOP — Restaurant in Purcellville

We got an omelet & French Toast (which was very tasty, if not somewhat overpriced for the amount you get). Our waitress was very personable & obviously quite experienced -she knew exactly how much to check in with us without being hover-y & annoying! The place was clean & the service/food was all quick -this place is ticks along like a well-oiled machine, so the staff in the back is of obvious good quality too! Can't wait till fall when the pumpkin pancakes are in season!

The only semi-negative I could say is that we had come a couple of hours earlier & the place was just slammed, with a half-hour wait time to be seated. We opted to go run errands first, then come back. By then, the morning rush was over & we were seated right away. Really, I can't fault them for having good business -just be aware that on weekend mornings there...

I went after a 15 hour shift at the hospital wanted to enjoy some food. I got a burger and onion rings. I’m eating and I see a long hair in my onion ring. I told the waitress about it. She called the manager and he told me “I guess that’s how the onion came like that when we cooked them” they didn’t have beard covers or nets while cooking. “ do you want another order” like I want more hair in my food. And he was like “I can give you a discount”. I ran to the bathroom and threw everything up. The waitress was sweet and checked on me asking if I was ok. I came here because it was new and I’m a travel nurse from NC never been in Virginia and found this place on google. I WILL NEVER...

I love IHOP. I eat it everywhere I go, Las Vegas, Los Angeles, Leesburg(VA) and many others. But the Purcellville location was the only location I wasn’t impressed. Customer service was MEH. Server was not proactive. Missing the whole time after we got our food( burger didn’t come out right). We had to to ask for our silverware. We had to ask another server for our to-go boxes. No manager or supervisor visible to see how everyone is doing. Servers need to be trained(atleast ours needs it). It’s not enough to get the orders and bring the food out. You have to be engaging, proactive and always available when your...