Panera Bread — Restaurant in Purcellville

I was so happy to see a Panera opening in my town. Not to my liking, the dining area is an open space with no dividers as are usually seen in Panera. Many tables are shared high tops. I sat squeezed in my the trash with people discussing family issues immediately next to me. There was no one at the register. I ordered at the self service. Everything I wanted was out of stock, even items not listed as such on the initial screen. I ordered cup of squash soup which usually has toasted nuts on top. None were given on my soup. I had a quarter of a spicy chicken sandwich. I could see avocado cheese and sauce but I did not see any chicken at all. The Pepsi machine only spit out foam. I told a man behind the counter but after 15 minutes I did not see that he serviced the machine and my food was ready. I tried the machine again and this time got some flat soda. There was no one at the counter to ask for a refund so I just drank it. They were busy but not mobbed as many seats were still available. I left hungry and came home to have a sandwich. I won’t be back again unless someone visiting me really wants to go there. It was a very disappointing experience. I would almost lean towards one star but I only do so when someone is very rude to me or the place appears to be unhealthy. Neither were the case here although customer service...

This location is terrible. I had to wait in the drive thru for 10min before even getting to the window & there were only 2 cars in front of me. Then when I got to the window they make me wait another 5min before telling me they are out of the plain bagel… at 8:30am. They give me a list of 3 bagels they have left, I tell them I want the everything bagel & another 5min goes by before someone else comes to the window to tell me they are actually out of that one too. I had to choose something else once again. I finally get my food & when I got my food out of the bag the avocado toast was placed upside down, the avocado was visually chunky & when I tasted it, it was rubbery and hard, clearly not ready to be cut. I will not be coming back. You all just opened not too long ago & not off to...

We were so excited to get a Panera in town. The first time we went, the service was slow and the soup was barely warm. We assumed since they’d only been open a week that these were growing pains. We tried it again last night. Again, it takes a long time to get the food. My sandwich wasn’t made correctly. It was missing the bacon I was up charged almost $3 for and had peppers on it that I did not request. Again, my soup was barely warm. I ordered 2 everything bagels to go for breakfast in the morning. I go to toast the bagels I got only 12 hours earlier and they have mold growing on them. This may be the worst Panera we’ve ever...