Dairy Queen (Treat) — Restaurant in Queen Creek

When I got up to the window to palce my order, Catrina D told me I missed the speaker to place my order. She then proceeded to tell me I had to go out and go around the entire building again and do it right this time. I thought she was joking. There were NO cars behine me and they were pretty dead. She said that she will not be taking orders from the window any longer. She NEVER said this was store policy, just her policy. Obviously, this has been a reoccurring problem since she said "I will no longer take orders from the window". I just sat there shocked at the ridiculousness of the situation and why she was being so nasty. I would have just left but the items were for friends. I decided to go into the store instead of driving around. One of the items I purchased was a med cone. I have never seen a cone so small. You have lost a customer due to Catrina D rudeness. There was no reason for me to drive around the building again, since there were no other customers in line. Catrina wanted to show me who is in charge. It would be nice if DQ could hire employees who know what customer service means. I don't care if she had a bad day, you have no right to take it out on me. When I arrived at my friends house I told the story about being ordered to drive around again like a child being punished. Don't you screen employees before you hire them? You have loss several customer today because Catrina doesn't how to...

They charged me twice two different amounts and they refunded me half that. I don't know what's going on with that place but i think they may have over charged me. All I got was 1 chocolate chip shake and 2 kids cones. I wanted like a vanilla chocolate chip shake. They made a chocolate shake at first. That means it was 18.40 for 1 shake and 2 kids cones. I'm almost positive that's incorrect pricing. I'm annoyed. It looks like a double charge on my bank statement. Why are they charging me 2 times and refunding me once for a single order? I would like a full refund for one of those charges. That would be the correct process. Why the partial refund. How was that justified? Clearly a double charge. Why did dairy queen do this. I watched them swipe my card twice as well. I thought maybe it didn't go through. Come to find out it did. Why charges are different. I...

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