Mattress Firm Queen Creek — Hotel in Queen Creek

We had a wonderful experience today shopping for a new bed thanks to the help of both Leah and Brandon! We have been hating our old sleep number (it's 5 years old and deflates every night - the pump is wonky - and it's just terrible now). We spent way too much money on it - so we were extremely reluctant to pay a ton for a new bed. Today we were able to find the perfect bed to fit our needs - and for half of what we spent on our sleep number. They also were extremely nice and gave us a free pillow (I already have a good one, otherwise it would have been 2!), and even threw on bunkie boards for free with our order so there won't be a delay. We got home and realized our current frame slats are too far apart for the bed we got, and it sits too high up for a traditional box frame, so we're thankful we have another option! And the fact they gave it to us free of charge is just amazing - they really didn't have to do that at all. So grateful for the amazing customer service we got today - and just all in all we had a great time chatting! Very much recommend anyone thinking about getting a good supportive bed - check them out! Lots of options - and we're getting our bed in less than 2 days. These types of experiences leave such a lasting impression. Thank you again...

Just picked up a split adjustable bed to help the wife be more comfortable when sleeping after the surgeries on her neck and shoulder. Reviews on the model we got have been very good and having the massage option will be a nice bonus 5/18/21 - update on the base and mattress. Base install went fairly smooth until we realized after they left that they had not installed the brackets connecting the two independent bases. This allowed them to move apart. When we called the store, they said it would be two weeks before somebody could come back out and fix it, which seemed unusual since they had just been there to install it. They also claimed they didn't know anything about the brackets seemed weird since it's documented right in the installation instructions. After a couple of phone call exchanges got escalated up to the factory manager, someone was able to come out the next day. We tried the mattresses for a couple months but they didn't work out. The cooling effect my wife expected wasn't working for her. We returned the mattresses and I'm looking for a different mattress to work with the bases once they...

Joyce at Mattress Firm in Queen Creek assisted me in the process of filing a Warranty Claim on my Beauty Rest mattress. Joyce is a real asset to the Mattress Firm company as she explained what I had to do and provided the website to go to and answered all of my questions. One might say that is just her job to deal with dissatisfied customers. Joyce’s professional attitude put me at ease so I could tell her my problem. I went into the store dreading a possible disagreement since I was dissatisfied with my sagging mattress. There was no disagreement as she explained the process and understood my explanation of the problem with the mattress. I asked to look at other mattresses so I would have one in mind if the claim was approved. After looking at several, I then went home to prepare the Warranty Claim.

After this experience at Mattress Firm, I will recommend the store to others. I am well pleased with my replacement mattress that was delivered timely by very polite personnel.

Thank you Joyce and Mattress Firm. ...