First Watch

I just returned home from your restaurant and it was quite possibly the worst dining experience I've ever had. The server asked our party of four what we'd like to drink when greeting our table 10 minutes after we were sat, one hour after we waited for a table, and we told her 4 ice waters to start. She asked if we all wanted ice and we said yes. She returned with four waters and no ice. My husband then ordered a sweet tea. This never came, and when I asked the server to take if off the bill at the end of our meal, she asked if we wanted it to go. We politely declined. My father and step mother had literal pieces of food floating in our water glass so we asked for new glasses. She returned with 4 waters (still no ice) in to go cups. The busser came over and grabbed our waters a few minutes later, which was bizarre, as you would think the server would take the dirty dishes away as soon as possible. After waiting 45 minutes for our food to arrive, everyone got their meal but me, who was brought the wrong entree. 15 minutes later, my food finally came out. The knife in my rollup had food on it (not from me), so I asked for different knife. I could not eat my food, as it was clearly microwaved and was inedible. I pushed my food to the side and 10 minutes later, the waitress came over while wiping a dirty knife in front of me with a napkin and told me that they were washing dishes in the back because the dishwasher broke. This is baffling on so many levels. 1. I had already told her I was done. 2. Why would you not just bring a knife from another rollup? 3. Why would you tell me your dishwasher was broken when this was clearly not an issue for any other table. After all of the issues we encountered, no manager ever came to check on us. I am now home and making myself food since I wasted two hours of my life at your restaurant and never ate.