Golden China Restaurant

Golden China has been a staple for me over the past 20 years. I've stood by this restaurant through thick and thin—whether it was a drop in their sanitation score, missing food items, or dishes that didn't meet their usual standards. They always accommodated my special requests, which kept me coming back. Even after moving further away six years ago, I continued to make the 20-minute drive to support them because I trusted the quality of their food.

Today, however, feels like the final straw, and writing this review feels like writing a breakup letter. When I got home, I called to inform them about the poor quality of my meal. As we tried to eat it, it was clear it was inedible. I called back to let them know I would be returning the food and requested a replacement, hoping for a larger size as a gesture for the inconvenience. They agreed, but when I arrived with the meal, the cashier began ringing up a new order. Confused, I asked why, and she explained that because I asked for more, I needed to pay for it. I was fine with getting the same exact order that I had before.

I tried to explain the inconvenience of having to come back, but she insisted she couldn't afford to give extra food. I also can't afford to waste gas on a round trip for food that was overcooked and tasteless. She blamed the quality on the cook, but the only cook I saw was the one that has been there for 20 years. Despite telling them I wouldn't write a review and would just call to discuss the issue, my recent experience compelled me to share.

I truly wish them all the best in their business, but based on today's experience with both the food quality and customer service, they have lost a loyal customer. This really does feel like the end of a long relationship, and it's unfortunate it had to come to this.