Goodberry's Frozen Custard — Restaurant in Raleigh

I have been a Goodberry's client since 1990 back when locations were limited strictly to North Raleigh. My children grew up on evening trips to Goodberry's sitting by the fountains and licking custard flavor of the day or slurping concretes. In my mind the the establishment was known for its high quality product. Recently after a pizza and beer date in downtown Raleigh, I searched out a new (to me) location of Goodberry's in Cameron Village. I was excited about a medium concrete with strawberries and heath bar, yum. My date and I sat down to share in the creamy goodness -- 30% into the cup, we noticed that the bottom 70% was plain vanilla custard not mixed up with the strawberries and heath. This is a common occurrence at McDonalds with their McFlurry, but that can be expected at that establishment where plastic spoons are used for the mixing process -- but not at Goodberry's where quality of product, service, and delivery expected (especially for the price). I stepped up to the front and showed the attendant the issue. I even proposed that the custard in my current cup could be put into the machine again and remixed (for sanitation reasons that is not allowed, kudos for following the rules of hygiene). What the girl behind the counter offered was to make me a mini concrete with the same ingredients. I am still pondering why this offer feels like such a turn off. Is it because the girl did not acknowledge her poor performance resulting in lack of product quality, no apology? Is it a strange concept of fairness displayed by the youngsters? "Dear client, you ate 30% of a medium concrete and my failure of performance entitles you only to a mini-concrete product replacement." Did I feel like this approach said to me, "You are trying to get away with something. Trying to get a 'free' replacement product and we are smarter than you, so we will offer a diminutive quantity, ha!" I am still not sure why the event had such an impact on me but it was not positive rather a disappointment. My next dessert visit was to Dairy Queen where I ordered a Butterfinger blizzard and was pleased both with the quantity of the ingredients and the consistency of their blending process. The final note: Goodberry's product was aver $8 and Dairy Queen was a little over $5 -- I imagine that McDonald's is even more wallet friendly. Goodberry's please step up with your quality control and customer...

Tasty but nothing to write home about.

I've given Goodberry's four tries now for good measure. My first experience was poor. The concrete I was given was soupy and had a sour taste (chocolate shouldn't be sour)...I haven't had such a bad experience since that first try but the followups have not been much better. The custard seems to be no better than frozen dairy deserts from the frozen aisle. Flavor selection is dismal. If you only have a few flavors, they need to be delicious. These are just average.

Atmosphere wise, the location has a strong odor that is hard to ignore. It's a chemical-like smell that is really off putting.

The staff has been consistently SLOW. Even when there isn't a line, it seems like it takes a while to get your items. This wouldn't be so bad but in combination with the bleach smell and lack of comfortable seating it really makes for a meh experience.

If you for some reason need ice cream and cannot go elsewhere, I guess this place will work for you. The prices are very high for the quality that you get though, so be prepared for a bit of...

I can't comment on this locations frozen custard quality because of the way my boyfriend was treated without even being able to enter the place. After a romantic night out with my thoughtful boyfriend, we were in the mood for dessert and he wanted to go to Baskin Robbins. I previously had Goodberrys in Cary and LOVED it. I managed to talk him into going to Goodberrys instead even though he never had it before. Kindly he walked past Baskin Robbins to get to Goodberrys twenty minutes before it was due to close. When he got there the door was locked and so he knocked after checking the time. He saw what he described "A shorter heavier female" looking at him then ducking down to hide. He continued to knock and she scurried to the back. By the time he walked back over to Baskin Robbins (his first choice, IT WAS CLOSED) So thank you Goodberrys for rushing your shifts and closing early, ignoring a first time customers attempt to give you business, and losing his interest in trying Goodberrys ever again....