Nancy's Pizza Raleigh — Restaurant in Raleigh

I have heard and seen so many good reviews about this place, and how their pizza is the "best"... I decided to order it for my family to try it out, and although they aren't used to Chigaco style pizza, we are HUGE NY style pizza fans (get that quite often, so we know where the BEST place is 😜). First off... I decided to order from postmates, because it is convenient, and it said it would be delivered in 45-55 minutes. Ok, it was getting a little late, but we could wait until 6:07pm (which is the original time it said it would be delivered by). My poor postmates driver was sitting at the restaurant for close to an HOUR to pick up my food. The order was received in their kitchen by 5:22pm, the postmates driver wasn't able to leave the restaurant until 6:33pm, delivering it right at 6:43pm. Now, if I was a customer in the restaurant, I would certainly NOT wait an HOUR after I ordered to the time it was brought to the table. I understand it takes a while to make a pizza and a sub, but I have worked in MANY restaurants, and I have never had guests waiting over an hour to get a hot meal. This is totally unacceptable. I literally had to cook something else for my kids, because they were crying because the pizza took an hour and a half to get to us. This is not the postmates fault. I saw he was at the restaurant waiting on the order forever, and he honestly was the nicest postmates delivery guy. The food.... the pizza was OK. We got the thin crust, so not much sauce, but maybe that was a good thing, as the sauce reminded me of "homemade" sauce, but the kind that is like... a can of crushed tomatoes, on top of the lightly olive oil on the crust, and maybe spices on top of that. Not really a marinara or pizza sauce. 🤷‍♀️ The crust was really chewy, and bland... kind of reminded me of papa John's crust in a way 🤢. The Godmother sub was really good, and only complaint there is it got a little soggy waiting on the pizza to come out, but that is kind of to be expected with a hot sub for delivery.

Prices..... now, this (and the fact that it was way too late), is where all these stars are knocked off. I understand that postmates has some fees, and I order through them all the time for various restaurants, and have NEVER experienced this.. these prices are RAISED in postmates. They are more expensive menu prices then the actual menu... then at the end, it still charges the postmates fees. Not sure why the restaurant changed their prices in the app, but that is total gouging! I got the receipt from the postmates driver, and my meal should have been $29.98, supposedly, before the postmates fee/delivery/tip... I noticed on the app, they charged my card for well over this amount, and when I looked, the actual ITEMS were more expensive on the app then their actual POS in the restaurant. So let me ask... WHY AM I PAYING $57 (BEFORE TIP), WHEN THE FOOD WAS $29.98?!?!? It doesn't make sense. I added photos to show times and prices, and also how the chewy crust looks.. such a disappointment. This place is NOT worth it. WAY too expensive, and may be waiting over an over to eat your food. The pizza isn't that great, either. I've had way better pizza in the Raleigh area, for...

So… we called today to order a large thin crust pizza. We asked the young man if they had any specials and he said no. At no time did he say download the app because we may have specials or occasionally we have specials but they can only be seen through our app. We then asked him if they offered a senior discount. He said no but let me double check. He places us on hold then comes back to say “my manager said no but he will do something for you when you get here.”He states, “I don’t know what that something is. Maybe it is free food.” I laughed and we ended the conversation. When I get there, I said I just called and your manager said he was going to do something for us and I jokingly said for the old lady (my mom is the senior, obviously). The young man remembers speaking with me and trots over to ask the manager what he will do. They both look back at us and the manager then comes over to explain to us that we can download the app and thats where I can find specials. Is this your “do something” for us. He really could have kept that. I was expecting much maybe $2 off as a good faith or here try this sample on us. I’m not going to even speculate why he didn’t do anything. All I’m going to say is… that was very poor customer service especially since you’re the owner and stated you are trying to attract more customers. Well, guess who will not be recommending you and I’m from Chicago so people listen!!!! My pizza was not piping hot like I expected since they said it would be 25 minutes and we were early since I ordered while in route and on top of that I get poor service. The pizza was actually like warm. I can definitely tell the ownership has changed because my boyfriend loves this place and it did remind me of home but that warm fuzzy feeling I used to get from the previous waiter (can’t remember his name) is...

A friend recommended this place and I really wanted to love it. I drove well out of my way to try this pizza. I didn't love it. I really didn't even like it. Maybe I should have ordered a pan pizza to get the true Chicago experience? But I ordered a thin crust. Pepperoni sounded good. Italian sausage sounded good. Spinach-mushroom definitely sounded good. But I completely did something different. I haven't had a Hawaiian pizza in forever and I regret that's what I ordered. I ordered a small, thin crust, Hawaiian pizza and it was probably one of the worst pizzas I've ever had. I literally have had store brand frozen pizza that was better. I wasn't sure if the meat was actually Canadian bacon. It was just small cubed meat that could have been deli ham. Where are the slices? There were a few tiny bits of pineapple and some unrecognizable cheese, but it was mainly crust and unmistakeably bottled barbeque sauce. I guess Chicago style pizza is cut into squares? This small pizza was cut into squares so small that it made more sense to eat it with a fork. All of the squares were smaller than two inches.....just weird. To make this experience even less desirable, when I ordered, I said I would be sitting at an outdoor table. I guess they took that to mean I wanted my order to-go, but they never asked me if it was to-go. They brought me a to-go order. I ate 3 little squares of this pizza and decided that was enough. I went to the grocery store next door and saw a delicious-looking frozen pizza for $ 6.99. I regretted my earlier decision that cost me $23 for a small pizza and a...