Tacos Y Mariscos Vallarta

I have eaten here many times before and its always good but tonight i was very disappointed in the service. I ordered pickup around 9pm. I live 20 mins away so by the time my husband went to pick up the food, waited for it to be ready and drove home, it was almost 10, when they close.

I ordered arroz camaron but got arroz pollo instead. I'm pescetarian and cannot eat the chicken so i called them. They said i can exchange the food for the correct order but theyre about to close. I ask can i just get my money back for the one item that was wrong, and they told me i need to bring the food back tomorrow in order them to give me a refund. As if they didnt believe me about my order being incorrect.

This is ridiculous because after the food sits in my fridge all night its not like they can sell it to someone else, so its just a waste of food at that point. They were the ones who made the mistake on my order, the girl i spoke to said she rang up ACC on my ticket yet i received ACP. She said she couldnt give me a refund because she is just the shift manager and the general manager wont allow it. I wasnt even asking for a full refund of my entire order, just the one incorrect item.

So it seems the greedy management here would rather waste food and lose customers rather than fix their mistake. Very disappointing.

On top of this, my husband could see into the kitchen while he was waiting for our order to be ready and none of the cooks had their masks on correctly. They all had them pulled halfway off their face. We are in a pandemic and this is extremely disgusting and unsafe.

Definitely will not be back.