Rim & Tire Warehouse NC — Local services in Raleigh

I agree with Matt on this place. PLEASE DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE!! If you want good customer service and your vehicle serviced the CORRECT way, this is definitely not the place for you.

I came in this place around 5:00p to get 4 new tires put on my vehicle. After standing around in the shop for 20 minutes and numerous workers passing by me not greeting me, I finally stopped a worker and told him I needed my four tires installed. He told me after another car was done I would be next to pull in the bay. My car was finally in the air around 6:00pm. I was out the door at 7:15pm. Yes over 2 hours later, but that isn’t my only gripe with this place.

As I drove my vehicle from this place, my computerized tire psi took a couple of minutes to register the air that was in my tires. When it finally registered I couldn’t believe my eyes. All four tires were passed the air requirement. One tire registered at 64psi, two tires were at 55psi, and the fourth tire was at 43psi. I guess the workers does not know how to put the proper air in tires. Again, not my only gripe.

As I drove my vehicle, I noticed my wheel shaking very bad. I figured I would get an alignment from another tire place since I did just get new tires installed. The shaking continued. I read Matts complaint and took my vehicle to the same reputable tire place where I got my alignment and they said the wheel balance was all off whack which means the place that I got my tires installed did not do their job at all. Money wasted just because Blue Flame on New Bern Ave was recommended to me. I encourage you to go to a more reputable tire establishment if you do not want to spend extra money on their lack of work. One star is too much of...

I originally went to their location on Capital Blvd but was referred to the store on New Bern Ave because they did not have the tire size that I needed. I dreaded this because I've had bad experiences with the New Bern location before. There use to be a gentleman there named Alex. His customer service was great because he was honest and knowledgeable, but it seems that the place isn't the same and the turn over of employees cycles bad to worse. I was approached by a young man and I told him my tires size. He returned with a tire that was visibly dry rotted. I don't think he expected me to check it, considering I am a woman and we generally don't know what to look for. I refused that tire and requested a new one. After 10 mins the young man comes back with a tire in better condition. I accepted the tire but failed to look at the tire size. I made the assumption that if he spent 5 mins looking for the first tire, he would remember the 2nd time. The 2nd tire was installed but as I began to drive away, something told me to check again. Wrong tire size. With no apologies from the young man, I was assisted by another gentleman. It appeared that this man doesn't work there primarily because he was in uniform and his attitude seemed different. This guy managed to located, mount, and check the correct tire in under 5 minutes. As he was fixing the mistake, the other employees were leaning over the tires inside the staring at me as if I had made the mistake. Customer service at Capital Blvd is noticeably different. From now on, it Capital doesnt have what I need I'll just go to another business before I go back...

Title: Disappointed with Prolonged Lift Installation

I recently went to Rims and Tire Warehouse with high hopes for getting a lift installed on my vehicle. I had done my research, read reviews, and was confident they were the right choice for the job. However, my experience has been quite disappointing.

I was initially told that the lift installation would be done in 2 days, which seemed reasonable. But it's now been a week, and my vehicle is still not ready. This delay has been a significant inconvenience in my daily life because I depend on my vehicle for both personal and work-related purposes.

I understand that unexpected issues can crop up during installations, but what really bothered me was the lack of communication regarding the delays. I had to reach out multiple times just to get updates on the progress, and every time, I received vague responses or was told they were still waiting for parts. It's frustrating not knowing what's happening with my vehicle for such a long time. To sum it up, my experience with Rim & Tire Warehouse has been overshadowed by the significant delay in the lift installation and poor communication. While I hope my vehicle will be properly lifted and safe once the work is done, I can't overlook the frustration and inconvenience caused by this prolonged wait. If you're considering this place for your automotive needs, I suggest getting more accurate time estimates and staying on top of the progress of...