Chili's Grill & Bar — Restaurant in Rancho Cucamonga

WARNING! AVOID SHAWN!!!! OR PLACING LARGE ORDERS FOR TAKE OUT - UNLESS YOU ARE READY FOR THE HEADACHE THAT COMES WITH IT!!!!!! ❌❌❌❌❌ They had our order the whole time — and still made us feel like we were crazy. Shawn needs to be reevaluated... and Coby....we expected better!!!!

We placed a $124.99 takeout order from the Rancho Cucamonga Chili’s for two PP_TRIPLEs. It was for our grandpa’s 93rd birthday. When we arrived, we were greeted by Shawn, who was running their to-go station. We gave him several names, offered the phone number, even showed the text confirmation. He did a quick check, said he didn’t see it, and told us it was probably just a mix-up — that it’s common for people to show up at the wrong Chili’s.

He double-checked with a coworker who looked at some printed receipts in passing, and they both basically concluded: “We don’t have it.” But instead of digging deeper or offering help, that was the end of it. So we called around. My sister and I spent the next 10 minutes on hold with other locations while trying to talk to our dad (who placed the order) and keep communication going with staff. It was frustrating and disorienting.

Eventually, Coby the manager stepped in. He made a stronger effort — helped call other stores, asked questions. After all that, we found out the order was there the entire time. It had been entered in their system as a future order, which meant it didn’t show up in the standard section. Shawn never checked that tab. When I pointed that out to Coby — respectfully — and asked whether it made sense for staff to check both places when someone’s missing an order, his response wasn’t acknowledgment or apology. Instead, he told us Shawn was new, didn’t know how to look in that area, and even showed us the computer screen.

But that wasn’t the point. We weren’t looking for a lesson on their POS system. We were looking for someone to take ownership. A simple “You’re right. I’m sorry. That makes sense and I’ll make sure he knows for next time” would’ve gone a long way. Instead, it felt like we were being educated rather than cared for. And all the while, we were calm, patient, and respectful — even though this was a time-sensitive family meal and emotions were high. My dad was upset. The whole thing left us feeling ignored and blamed.

The worst part? At one point, I walked up to ask Shawn for an update. He rolled his eyes at me, walked away, and kept giving us nasty looks from behind the counter. No apology. No engagement. Thankfully, he never handled our order again. But that attitude — on top of everything else — made the experience feel unreal. Legit TERRIBLE!!! As though he wanted to fight us!!!!

Coby was at least involved and made an effort, but even then, there was no real accountability or sincerity. His apology felt like something he said because it was expected — not because he meant it.

The food? It was fine. But I wouldn’t return to a place where basic follow-through and care were this far off the mark. For a major chain, this was...

Took my friend here today for her birthday, I was totally misunderstanding the two for 25 the entries are a very small selection so are the appetizers, the desert was terrible the best thing on the desert was the vanilla ice cream now the cookie it sat atop of. Was Christy or burnt on the outside but doughy on the inside disgusting. We both got the bacon cheeseburger mine had no flavor I did not enjoy it at all the french fries were Blaine as well as a hamburger I got full in it cuz I paid for it I left with a full stomach but I do not enjoy it. I asked my friend how she like her dinner she said the same thing that I did it had no flavor. I know I will never find out but my question is this if you buy a regular entry does it taste any better or did they just have a terrible cook because I wouldn't classify this guy as a chef. He barely gets the title as a cook. I was seated relatively fast actually there was no wait time to get seated once I seen the guy and he asked me how many there were and we had if we had anyone else coming he took the two of us straight to a table now to get acknowledged from the waitress or server or whatever their title is that took a little bit of time the first thing I replied to after she offered us alcohol was we don't drink but we would like some water. At the time we took our orders it took forever for water to get there my friend had to ask the lady hey can we get some water about five minutes later I Mill shows up I guess these people think that you're not thirsty when you first come in or you have to buy alcohol to get something to drink right away. maybe it was just that experience I don't know but what I do know I will never go back to that Chili's ever again they're lucky to get two stars the service was polite but the quality of the food was terrible I wouldn't even give him a...

It was cold & we were sat at table by the window. Only 1 server covering the whole area during lunch hour. He did a good job. I never used a kiock so I didnt know thats how you check out so we sat there about 15 extra minutes before I even looked at the box to pay my tab.

The food was okay. Nothing special or worth returning for.

We ordered the pick 3 items meal & soft drink for $10.99. I got what my adult son reccomended. 8oz steak, salad, street corn (addition cost) & potatoe mash which boosted the plate cost to $16. Still a good deal for a steak lunch in my option.

I ordered the bone in chicken wings for $14.

Wings came with blue cheese, but the dressing was "jelled" or old or something. Not creamy blue cheese, but kudos for serving it with the correct dressing. No celery. I tried one & my son tried one. Nothing special here, dry. I took them home & ate them for lunch the following day. Air fried, covered with Franks hot sauce & some Bobs Big Boy, legit blue cheese dressing & cut celery sticks on the side as this appetizer should be served.

The main meal. Street corn had a little too much chili powder for me, but okay. Served on a stick for easy eating.

The salad with thousand dressing was the highlight of the meal for me. Fresh with a little cheese, tomatoe, carrot slivers, & croutons all on very fresh lettuce bed.

The baked potatoe mash was pretty good. It came topped with bacon & cheese, chive. Nice side dish.

The sirlon steak was ordered med/rare. Should have orded rare/med. Mine was definatly more towards mid/well. Think it was pan fried due to lack of browing, carmelization, no grill marks. They top it with a butter pat, I guess to try & add flavor. The sirlon was rather tasteless.

Over all $60 lunch for 2, plus tip. Good lemonade. Smiling faces working here, which is nice to see ppl...