Jimmy John's — Restaurant in Rancho Cucamonga

Disappointment Between Two Slices: A Jimmy John’s Letdown

What happened to the Jimmy John’s I once knew? As someone who grew up in Central Illinois, I had fond memories of this sandwich chain - memories that were brutally shattered during my recent visit.

The experience began with a distinct lack of customer service. The cashier seemed completely disinterested, taking an uncomfortably long time to acknowledge my presence. When he finally did, his lack of enthusiasm was noticeable- setting the stage for the culinary disappointment to come. The sandwich itself was a far cry from the quality I remembered. Priced at nearly $10, it was a massive letdown. Underripe tomatoes sat limply between slices of day-old bread, while an overwhelming amount of mayonnaise nearly drowned out any hint of turkey. The entire sandwich appeared hastily put together, with zero attention to quality or presentation.

This isn’t just about a bad lunch - it’s about a brand that seems to have lost its way. The Jimmy John’s I remember was about fresh, quick, and satisfying sandwiches. This experience was anything but. What used to be a reliable option now feels like a...

I recently had the worst experience at Jimmy John’s and I am utterly disappointed. I placed an order for an unwich online, and despite the store showing as open on their website, it turned out to be closed when I arrived to pick up my order. To make matters worse, they had already charged my card for the sandwich.

I tried calling the store multiple times to address the issue, but unsurprisingly, no one bothered to pick up the phone. Frustrated, I decided to contact corporate only to be greeted by a voicemail that seemingly no one ever checks. It's beyond me why this company would allow payments to be processed if they are closed and not even have a basic customer service system in place to handle such situations.

This level of incompetence and disregard for customers is simply unacceptable. I will never be ordering from Jimmy John’s again, and I strongly advise others to steer clear of this poorly managed establishment. Save yourself the trouble and choose a more reliable and customer-focused eatery for...

This location is hit or miss with online/app orders. I’ve waited over an hour twice for the confirmation that my order was ready. When I went to the store, they didn’t have my order ready and when asked, they said “they would have it in a few minutes.” Like they lost my order. Wasn’t very busy and there were other online people that did the same as me. It’s almost as if they don’t check for online orders.

Edit 5-25-2023 - FREAKY SLOW - go somewhere else if you are in a hurry. Apparently they get a big order most days around lunchtime and everyone spends 30+ minutes on that and everyone else has to wait. I can't wait an hour for my online order if my lunch is...