The Coffee Bean & Tea Leaf — Restaurant in Rancho Cucamonga

Today, my niece and I visited The Coffee Bean & Tea Leaf to try something new. I usually go to Starbucks, but this time I wanted to check out a different coffee shop for a change. Since it was my first time here, I wasn’t sure what to order. I looked at the photos on the menu and picked a drink that looked beautiful and delicious in the picture. However, when I received the actual drink, I was very disappointed. The color was dark and unappetizing—it didn’t look anything like the photo, and it honestly affected my appetite. I wasn’t sure if I should bring it up to the staff, but they looked really busy, so I decided not to say anything. In the end, I didn’t finish the drink and just threw it away. Next time, I’ll probably do more research or think more carefully before trying...

I walked into this place for the first time yesterday. Only one couple in front of me. Friendly female and male baristas. I ordered three hot white chocolate coffees one Americana. Then the regulars started filing in. They must've called ahead as they were given priority for 15 minutes or so. The final straw was when one more male walked in to get immediately served his drink while I waited. I was thinking of asking for a refund to go somewhere else when they FINALLY gave me my 3 drinks. I was so disappointed. It is rare that I take the time to go get a specialty coffee. They need to see this. They lost a new customer. They thanked me for my patience in the end but j felt like yelling " hey...

Really terrible service. This dark skinned girl wanted to make all the drinks herself. She had attitude towards everyone that approached her. When I asked if this was were we picked up for postmates she just said " here ". She never bothered to ask for who or tell me it was ready. After 5 mins ( while everyone else got their drinks ) I finally asked what was going on to a guy and he said " oh this is your order " and the girl smirked. I said how was i supposed to know but very nicely and he rudely answered " you could have checked " . his attitude was also very disgusting. worst customer service experience Ive had. They shouldnt work in a fast paced environment if they...