Tio's Mexican Restaurant — Restaurant in Rancho Cucamonga

I’ve loved this restaurant since it opened its door to the public.

Off of Day Creek Blvd and Baseline in beautiful Rancho Cucamonga.

This review is needed because the people who were a part of the restaurant’s conception need to know that when the bosses are not around some employees are rude, disrespectful, and lack people skills and manners.

The food seems better earlier in the day.

We showed up at 730 PM and what we usually order was not the best.

The two people behind the counter were just nasty.

In all of the years that we’ve been coming here no one has ever been so rude and disrespectful.

The faces, the rolling of the eyes, the nasty body language. Sooooo unnecessary, really.

I understand it was almost closing time but we all had 30 minutes to spare.

There are other servers that are so much nicer.

Again, the food was okay. Not what it usually is. I think there’s a different cook and you can tell.

The place was clean. It’s never changed its decor. This is a consistent thing.

Our food was rushed. Some of it cold……

I think every employee was packed up and ready to run out the front door. The people started walking in for dinner and the girl at register was rude and so annoyed.

It’s sad…… the guy gave my spouse an attitude and said: “we’re closing in 30 minutes” as my spouse served herself soda.

My spouse replied: “we’ve got 30 minutes.” The employee said: “again, like I said, we’re closing in 30 minutes.”

Unacceptable behavior…….

We drove 25 minutes for dinner. I will never do this again.

Tios; you’re not what you used to be. It shows…..

Something is happening and it may be some of your staff.

The carne asada burrito is still good.

That’s all….....

Sometimes excellent customer service really goes a long way specially if the food taste average only. But in this case, the Cashier who took my order, made my negative experience worth writing about. I came here for the Taco Tuesday Special and came out disappointed that the choices are Beef, Chicken and Potato only. I’m fine with that but the Cashier sounded irritated because he had to explain that. He was never friendly at all. To make matters worst, he forgot to give me my Horchata when we got our food. So I came back hesitantly to the same guy and asked for my drink. He reacted really annoyed and didn’t believe me so he had to go back and check his receipts to verify if I did pay for it or not, instead of just giving it to me. When he found out that he made a mistake, that was the only time I saw him flash a fake smile because he was obviously embarrassed. What a waste of time. Food was not bad but also not great and with this kind of Customer Service, I wonder how long they can keep up with this considering the changing times that we have. Bottom Line, all the other Reviews are CORRECT, the SERVICE here really comes NOT with a smile but with a BAD ATTITUDE. Definitely not coming back...

I wanted to love this place since it’s a local spot, but it really disappointed me. I tried the bean and cheese burrito, cheese and chicken enchiladas, and chips n salsa. I really don’t know how you can mess up Mexican food, but literally everything lacked flavor. Even the chips. How is that even possible? Also there were so many weird parts of the chicken in the enchilada that I completely lost my appetite after a few bites, thick pieces of collagen and big pieces of skin. Yuck. And the chips tasted old and the sauces had no flavor. Even the salsa had no flavor, I thought maybe they don’t salt the food much so I added salt and that didn’t help. So sad. Maybe gringos like it? lol But if you know Mexican food, you know this ain’t it. Ugh… Really wanted to love this place and make it my spot, but I’m leaving disappointed and unsatisfied. I barely touched my meal. Like two bites of the burrito and a couple bites of my enchiladas. Service and atmosphere were nice tho. Felt super authentic and I was digging the tables and chairs vibe inside. And staff was very nice. Fix the food so I can come...