Dunkin' — Restaurant in Randolph

Twice now I have been through the drive-through and they have made a mistake in my order. The mistake was so fundamental that I can hardly be explained by simple human error. For example I ordered extra cream in my coffee, I got no cream at all. I ordered a bagel with extra cream cheese, I got no cream cheese at all. Quality control is awful. Management really needs to step up at this location. Getting drive-through orders correct is always important. But for a location that is right next to the highway, where people are going to be miles down the road before they figure out their order is wrong? Getting the order right every time...

I had an interaction yesterday with a young man at this Dunkin’ Donuts. I walked in, went up to the counter this kid came from behind the back. He looked at me and gave me a “chin nod” As if to say what do you want? I ordered a blueberry muffin, he pointed for me to put my card in the machine to pay. He turned around, got the muffin and handed it to me. I then received another “chin nod” to say here you go. Not one word came out of this young man’s mouth! Not a smile, not a thank you? I mean how do you have an entire interaction with a customer...

I pulled into the drive-through lane at 9:42 AM. One car was at the microphone, and two cars behind that one. You’d think I’d be out of there within five minutes, right? Wrong. Long story short, I received my iced coffee and went on my way at 9:57 AM. No apologies were given. Keep in mind, this was past the busy morning rush. I viewed a minimum of three people inside working. This isn’t the first time the drive-through lane has been horribly slow at this location, at the Sunoco in Randolph Ma. What a joke. I blame the...