Subway — Restaurant in Rapid City

I can’t even express how irritated I am. This is ridiculous. If I could give 0 stars I would. Mato was the guys name who said he prides himself on his subs when we called to ask his name. My fiancé asked how soft is your white bread, mato pinched it said it was super soft, His bread and my mother in laws bread is so hard and stale that it’s literally crumbling. This man on the phone said well if you were that worried about it I could have given it to you to feel yourself. First off you’re gonna let an ungloved customer just feel up the bread? Second hell no you mean to tell me you just physically can’t tell??? He put maybe 5 slices of meat when we asked for double then we asked for even more and he put maybe 3 more on, he told us on the phone he gave us “EXTRA”. No sir, we went and bought a pack of turkey from the dollar store after. My fiancé didn’t even finish ordering his sandwich and mato was closing it up, my fiancé had to stop him to say he wanted oil and vinegar and mato seemed inconvenienced by it. Every item but maybe 3 that we asked for wasn’t stocked. Mato scraped the bottom of the pan for onion slivers and asked if I really wanted more like it was a chore. I asked for sauce the bottle was practically empty and he didn’t even bother to ask if I wanted more before closing my sub. The store was completely empty besides us, you can’t tell me you didn’t have time to restock between customers. We found short hair in our food on top of everything(we all have butt length hair). We called to get his name for the review and mato felt the need to question and argue with any complaint we had rather than trying to fix the situation. the three of us combined have worked in food for over 20 years, this man has no business being in food. Not to mention he didn’t change his gloves once between the three sandwiches including touching the posi screen (register) and grabbing our coupon. Can’t say we'll be coming back...

I can't share how the food was as I never received it. Placed a order on the subway app to be picked up. The store is supposed to close at 9 I arrived at 745pm and they were closed. I called and asked if they were closed and the lady that answered was VERY RUDE and said yes there is only one employee. I had asked why the mobile ordering was still on and how to get a refund or how we were going to get our food. The lady said to bring it up with the APP. I had asked for her name and she hung up on me. The app never said they weren't accepting mobile orders or anything I paid on the app and it even said they were building our sandwiches nothing about the store being closed. I'm more upset that we ordered food and couldn't get it or a refund but more that the lady that was there was rude and hung up. Very unprofessional and we won't be ordering from there again we will be going in to...

Hands down worst subway in town lol not even kidding. This place is horrendous. Consistently made wrong or entirely different sandwiches given to you. Gloves never being changed, people in the back while 1 person does everything etc everything you think of in a bad restaurant this has it. No real structure or flow no one seems to really care or have an idea how to keep things moving. I'm not sure if a manager exists, it may be the older lady I occasionally see but I'm guessing it was a quick money grab for the new owner to invest in a fast casual chain. Easy money pushing out poor products because they know they'll still get business regardless. I've heard for yearssss questionable things about the subways in town and the owners basically slum lords of the fast casual industry and this location is...