Taco Bell — Restaurant in Rapid City

I'm not sure whats going on with this establishment. I've eaten here for years, and loved it. However recently its been not so great of an experience. The past four visits here have been all negative. On all four occasions my order has been wrong or missing items. Of those four visits three of them i didn't realize until i got home (which is a 20-30min drive to nemo).

I'm writing this review based on the fact i'm tired of the mistakes (that shouldn't happen if they just checked the order; seriously it takes 10 seconds and its never busy when i go!) and will gladly go to another taco establishment.

I always go to this establishment at 6:35 AM.

Visit 1: Food was missing, didn't realize till i got home. Visit 2: Food was missing, went in waited for 5mins and then asked for the missing item. Visit 3: Food was missing, got 1/4 of the way home, turned around went back; manager said honest mistake. No worries we make them but still (wasted gas for something that could of taken 10seconds to check, again not busy when i go!) Visit 4: THIS MORNING. Only one guy working in the building (usually 2 or 3); rang my order in wrong, no big deal mistakes happen (see a pattern here). Waited at the front of the building as asked. Was given my food. Got home; NOT WHAT I ORDERED.

I order the same thing every time:

Sausage AM crunchwrap meal ADD BACON ADD STEAK HASH BROWN OJ

Sausage Breakfast Burrito

What i got this morning was a child size AM crunchwrap, just thrown together falling apart. No Steak and No bacon.

I'm pretty sure they just don't care; as a veteran food service worker myself this shouldn't happen AT ALL. I'm being charged for food i'm not even getting. I can't even get a refund because i'd waste money driving back to get it fixed.

Sorry has to be said. Really...

I placed an order for a meal with no cheese in the drive through. I took the time to verify my order was correct on the screen with no cheese listed for both the main item and side item.

There was cheese on the side item. I called to notify the store and the woman I spoke to ensured me there was no cheese. She told me that I could bring it back so she could look at it to verify there was no cheese. She insisted that there was no cheese as I was holding the taco with cheese on it. She was rude, argumentative, and condescending. No apology. I shouldn’t have to prove there is cheese. I also am not going to drag my kid across town to prove I understand what cheese looks like. I didn’t want a refund, just wanted to let them know that they missed a modification that, had I not double checked before eating, would have consumed an allergen.

I cannot have dairy. I researched the menu before ordering to ensure I could order a dairy free meal to accommodate an allergy. I got off work late and had limited options, generally we avoid Taco Bell or eating out in general because of a milk allergy. I will NEVER come to Taco Bell again. It is okay to make a mistake. However to argue with someone and insist they are lying is unprofessional.

I didn’t even want a refund. I just wanted to let them know a mistake was made so they could avoid messing up someone else’s order. Really didn’t need to deal with an argumentative and...

I don't like giving one star. I have people who've traumatized me who I wouldn't give one star to. One time my Lyft driver was on cocaine and I still gave him four stars.

All this is said so you understand the weight of the one star review I am giving to this Taco Bell. My weekend in Rapid City would have been an untarnished, beautiful memory had we simply not gone to Taco Bell that fateful night.

Sadly, we didn't get the entirety of our order, our tortillas weren't even half full, and one of our potato tacos didn't even have potatoes. It was just nothing. Well, nothing except lettuce, the one thing we asked to not have.

Why would you do this to two sweet, kindhearted strangers (and a third stranger, me)? I woke up crying in the middle of the night and was inconsolable for three hours. Did it have anything to do with Taco Bell? I don't remember, but probably. I bet I dreamed of a potato taco with no potatoes. The thought sends a shudder down my spine.

Please, please put potatoes in your potato tacos. Why would you not do that? What would possess you? Do you need help? Are you okay? Do you have pent up rage that you needed to unleash on these tired, hungry, unsuspecting tourists who just wanted some carbs? Do you need to talk about it?

If you are a future customer, I recommend that when you order a potato taco, you specify "with potatoes" so that they know you're not just looking for a moist tortilla...