Buffalo Wild Wings — Restaurant in Rapid City

Good food but atrocious service... 5/6 people in my party have had empty cups now for about 20-25 minutes and server hasn't checked in. Hostess finally checked in and got refills, only asked to have 2 of the drinks refilled, got 3 refilled. Ordered potato wedges for my side, received fries instead, I did receive the potato wedges once I brought this to her attention. Hostess never cleared the table of empty glasses so we had to content with that extra clutter, we also did not receive any straws for our drinks (in all fairness this might be a company policy to not automatically give straws). Asked for ketchup for the table, the bottle we were given was EMPTY! Bad food but amazing service would still get at-least 3 stars... Horrible service gives an automatic 1 star in my opinion. My hostess name was, Alexus according to the check. 6/21/2020 19:42 (7:42 pm) ticket number: 60031 table: 211/1. If management thinks any part of this review is exaggerated, I would highly recommend you review any footage, if you have any of the dining area. It might be that my server was new or in training, if that's the case, the person who trained her so poorly, shouldn't be in the service industry. $103 ticket, no tip was left, I will not tip for an experience ruining visit. 4/6 in my party has never been to Buffalo Wild Wings at all (one it's currently 33), 2/6 have been to the ones in Sioux Falls. 6/6 will NOT return to the Rapid location. Edit The clown responded with a generic, please jump through hoops so we can compensate you for our poor service. Apparently they don't even read the review fully... What part of 6/6 will NOT return to the Rapid location was unclear?! Apparently they read reviews as fully and completely as they provide a spectacular customer experience being in the service industry.queue the, oh no... We lost 6 customers while we will serve thousands, your loss effects us in...

Very disappointing and disturbing experience on Sunday, 9/29. Bar and wait staff were clearly either woefully untrained, or deeply unhappy to be working there. As I went to the bar to order a beer I was waiting an inordinate amount of time to be noticed by the bartender. I was then rudely told by a young server, “You can’t stand there.” Told her I just wanted to get a beer. Her extremely snarky reply was, “Well, tell the bartender” as she walked away. I was astonished at her rudeness and air of self-importance. I would have gladly told the bartender had the bartender turned to face customers rather than straightening out glasses at the backbar and looking up and watching a game on the TV. Ah, the rudeness, disrespect, lack of manners and unprofessionalism of the Gen Z, 20+ youth, and especially that of the self-appointed enforcer waitress. Sadly, that appears to be the new normal, at least at this Buffalo Wild Wings location. Food was mediocre at best. The wings (had three different types) certainly did NOT meet the level of the signature food for a place supposedly specializing in them. Tasted no better than pre-cooked bar food. Clearly not a place we would ever return to. If I wanted to be treated this rudely and eat so-so food I’d dine at my ex-wife’s. (NOTE: Kia at the host desk was wonderful. Polite, professional, and clearly committed to serving the customers well. Too bad that all...

I believe in honest reviews and take them seriously—I’m in the top 10% of Google’s reviewers. My policy is to be objective and leave emotion out of any review I post.

On this day, I met with Renee for a small business meeting. We ordered food and drinks, and our server was absolutely awesome—a young, friendly girl with a big smile. Unfortunately, I forgot to get her name.

As we started our conversation over drinks—my beer and Renee’s margarita—we were enjoying ourselves when the young man who had welcomed us at the door and seated us suddenly returned. Without saying a word, he removed my beer glass and walked away. I was stunned. I still had about an inch of beer left. In shock, I looked at Renee and asked, “Did you see that?” He didn’t ask if I was done or even check the glass.

While we were still talking about what had just happened, the same man returned and reached for Renee’s glass—lifting it with two fingers, his middle finger inside the glass and pointer on the outside, like tweezers. Renee quickly reacted, saying, “Hey—I’m not done!” She had at least two inches of margarita left. He set the glass back down and said, “Oh, sorry, I thought it was just melted ice,” and walked off.

Otherwise, I wouldn’t hesitate to say he came off as unpleasant. The two-star rating reflects the balance—saved only by the excellent service of our...