I had my graduation party at the Flemington Raritan Diner banquet hall in early June. Based on the pictures of the banquet hall and the initial cost, my family and I decided this would be a great place for my special event.
First I want to state that the day of my party, my guests and I were very pleased with everything! The staff working my party were more than helpful and at hand for anything that I may have been needed. I can't complain there.
Unfortunately leading up to the party and even after, was a different story. To plan and set up my event, I was in contact with the woman in charge. When I first reached out she was quick and prompt with congratulating me and giving me some basic information. After this initial contact, the lack of professionalism and communication became evident. Considering this was a big event, we wanted to be able to sit down with her to be able to discuss all the details and to have it written out formally. However this never happened. We were told we could go see the hall in person, leave the deposit, and any other questions to be made to her. I understand she may have not had the time at that moment to meet, but we were more than open to setting up another time. She never offered and restated over and over again to just contact via phone or email. This became very problematic and even more when it came down to the cost of everything. The hall menu packages had a price and stated was was included. Obviously with add ons came more charges, however this was not communicated in detail or as clearly and as timely, as it should have been. To give an idea, 3 days prior to the event I had received 2 different guests price amounts, compared to what had been discussed weeks prior. I was blamed for not asking directly what would be an extra charge, as if I was suppose to already know what was considered extra and what was not. All of this caused me an immense amount of stress and anxiety, to the point that I was more worried than excited the night before. Not in the sense of if my party would turn out how I planned, rather in how much the total cost was actually going to be. Additionally the woman's demeanor in itself became very defense and rude. After our first few interactions (via phone/text), she was not as attentive on getting back to me when I had a question. On top of that, when she did finally respond often times her response were very vague. Her true unprofessionalism showed when the night before my party, she accused me of accusing her of stealing.Thus simply because I wanted to have a clear amount of how much I was going to be charged, as I stated to her the closer we got to the event the more charge surprises I recieved. This to her, was me accusing her of stealing. When in reality I just wanted clarification and confirmation on the cost. At the end of my party we received the bill, overlooked it quickly, and paid. However due to how unsettling everything up to this point had been in this aspect, we looked over the bill and realized we had been over charged over $200 more than we were suppose to. We quickly reached out to the woman in charge of the hall to get this straighten out. She responded back to me within two hours, and even with a whole different demeanor compared to before, apologizing for the math error. She sent me the picture of the new bill and stated we could go back the following day to receive a refund for the over charge. The following day we went back received a refund and even a gift card for the misunderstanding. Although this was appreciated, this should not have occured to begin with.
Therefore like stated prior the staff, the hall, and the food were great! However the lack of professionalism and communication is what tarnished the service and the experience. I highly recommend becoming more organized, clear, and honest with future clients to avoid such misunderstandings. Additionally this would guarantee clients to return for service.
For anyone interested in the Banquet Hall, make sure to have costs and details clearly written (preferably in...
Read moreSo I stopped by there a few days before Mother's Day and asked about bringing a group of about 36 over roughly around 10:30 for breakfast. We had a baseball game right next to it Sunday morning at 8:00. The Mgr said of course, just send someone over about 20 minutes beforehand.
I went over in the end of the last inning and the hostess asked me how many. I said 34. She asked me again, and I said we were the baseball team and families I spoke to the mgr. about. She said "how many" and I replied 34. She said it will take a while to get the seating ready and I replied, I know I was told to come over about 20 minutes early so you can start setting up. (They also had a whole other room that was not open yet) She then asked me How Many? I replied again 34. She said Im not tryin to be difficult, I just have to know how many tables. This time I held up the calculator app I used to count how many people were coming to breakfast and showed it to her and repeated the number on the calculator 34.
The food was typical diner breakfast food but it was a specific menu for Mother's Day.
The boys were able to sit together but the rest were spread out throughout the diner.
The hostess was just nasty, we were polite, tipped well and she was like she did not want anyone coming into the diner. It will be the last time. They should change the name as they are not the typical NJ diner we all...
Read moreAs diners go, this one has the potential to be great. Really good food, reasonable menu (not the most extensive, but good). Prices aren't bargain, but ok. Problem is the service. On our last visit, three of took one and a half hours to have dinner on a Thursday evening. We were seated fairly quickly, but arrived at the same time as a huge group of teens. Our waiter seemed to be a ghost most of our lengthy stay. We had long waits for food, I never received my drink refill and, after explaining we were in a rush, and requesting the check when ordering dessert, had to abandon hopes of ever eating it after waiting 25 minutes for it to arrive. We had to find the manager (ghost server was still in the ether), get the check, pay and leave. Amazingly, as we were paying at the front of the diner, our server appeared. He asked if we wanted to wait for our dessert as it was ALMOST ready. Seriously? 25 mins and almost ready?? What, were they milking the cow to churn the cream into ice cream? The rest of the diner was not very busy, either. Oh, and the huge table of teens? They ordered just after us, were served before us and left long before we did. Overall - go for the food, but be prepared...
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